因公司的產(chǎn)品屬于醫(yī)療相關(guān),最近一次提交的時候因為PLA1.2被拒絕旗国,在Resolution Center中回復、打支持電話注整、申訴能曾,各種方法都嘗試了,折騰了兩個周終于過審了肿轨。
第一次提交后收到的被拒信息如下寿冕,相信大家收到的也都是大同小異,應(yīng)用的開發(fā)商名稱和公司名稱不能反映應(yīng)用或元數(shù)據(jù)中的負責機構(gòu)的名稱椒袍。
PLA 1.2
The seller and company names associated with your app do not reflect the name of the responsible institution in the app or its metadata, as required by section 1.2 of the Apple Developer Program License Agreement.
Next Steps
Your app must be published under a seller name and company name that reflects the name of the responsible institution. If you have developed these apps on behalf of a client, please advise your client to add you to the development team of their Apple Developer account.
App名和公司名肯定都是不能換的驼唱,于是就想辦法證明app和公司有關(guān)聯(lián)。
首先在Resolution Center中回復驹暑,在附件中添加公司的營業(yè)執(zhí)照和商標注冊證玫恳,反正就是能證明app和公司關(guān)系的材料就可以了。并沒有給通過优俘,回復的內(nèi)容和被拒信息是一樣的纽窟。
然后撥打開發(fā)者支持電話4006-701-855,沒有提供太多幫助,告訴可以在Resolution Center中回復兼吓,也可以Contact the App Review Team臂港,根據(jù)自身情況選擇。
最后選擇了申訴视搏,appeal an app rejection or app removal,把APP信息和Description都填一下(Description內(nèi)容主要就是證明app就是公司的审孽,最好把中文也放上),這里把申訴的回復放一下:
被認為是第三方的開發(fā)者浑娜,不是商標的所有者佑力,沒辦法那就證明是商標的所有者(由于商標在另一個公司下面,所以有一個授權(quán))筋遭。
Hello Alex,
We are writing to provide more information about our app, xxxxxxxxxx(Apple ID:xxxxxx).
We are not a third-party developer, xxxxxxxxxx Information Technology Co., Ltd. has authorized xxxxxxxxxx Information Technology Co., Ltd. to use xxx brand, so xxxxxxxxxx Information Technology Co., Ltd. is also the owner of xxx brand, can use xxx brand for APP development and APP upgrade.Brand registration certificate and brand authorization, please see in the attachment.
xxxxxxxxxx Information Technology Co., Ltd. uploaded to the App Store - xxxxxxxxxx (Apple ID:xxxxxx), is the company independent development, There is no violation of the legitimate rights and interests of third parties, the company has full copyright on the software. The Company is committed to the application during the shelves, due to content or copyright and other issues violated any third party legitimate rights and interests of the situation, the company is willing to take all the legal responsibility, and compensation for the Apple application market suffered all losses.
我們不是一個第三方的開發(fā)者打颤,xxxxxxxxxx信息科技有限公司已經(jīng)授權(quán)xxxxxxxxxx信息科技有限公司使用xxx品牌暴拄,所以xxxxxxxxxx信息科技有限公司也是xxx品牌的擁有者,可以使用xxx品牌進行APP開發(fā)及APP的升級编饺,商標注冊證和商標授權(quán)書請在附件中查看乖篷。
本公司xxxxxxxxxx信息科技有限公司上傳至蘋果應(yīng)用商店(App Store)的xxxxxxxxxx ID:xxxxxx),系本公司獨立自主開發(fā)完成透且,不存在任何侵犯第三方合法權(quán)益的情形撕蔼,本公司對該軟件享有完整版權(quán)。本公司承諾該應(yīng)用在上架期間秽誊,因內(nèi)容或版權(quán)等問題侵犯了任何第三方合法權(quán)益的情形鲸沮,本公司愿意承擔所有法律責任,并賠償蘋果應(yīng)用市場因此遭到的一切損失锅论。
Best regards,
xxx
回復之后等了三天讼溺,收到郵件Your appeal has been received and is being evaluated. When the evaluation has been completed, the App Review Board will either contact you directly with the decision, or your app will be approved. 再看的時候已經(jīng)審核通過,等待發(fā)布了最易。上面提到的回復和電話支持只是對于我來說沒有起到效果肾胯,您也可以試一下。
解決辦法
1耘纱、版權(quán)和技術(shù)支持網(wǎng)站要能體現(xiàn)公司信息敬肚;
2、提供app和公司關(guān)聯(lián)的證明束析;
在Resolution Center中回復或者申訴等艳馒,把信息以及證明資料等反饋給審核人員。ps:現(xiàn)在提交審核的時候除了備注员寇,可以直接添加附件了弄慰。重新提交把證明材料加在附件中。
其它方式?jīng)]有試過就不再贅述了蝶锋,請看參考文章陆爽。
參考文章:
PLA 1.2 的解決方案
【App Store審核】因PLA1.2被拒的個人經(jīng)歷和解決方法
【App Store審核】因PLA1.2被拒事件頻發(fā),這篇干貨或能幫你解決所有憂愁