Labour-monitoring technologies raise efficiency—and hard questions

Pushing back against controlling bosses leaves workers more likely to be replaced by robots

BOSSES have always sought control over how workers do their jobs. Whatever subtlety there once was to this art, technology is now?obliterating. In February Amazon received patents for a wristband apparently intended to shepherd labourers in its warehouses through their jobs with maximum efficiency. The device, were Amazon to produce and use it, could collect detailed information about each worker’s whereabouts and movements, and strategically vibrate in order to guide their actions. Using such technology seems an obvious step for firms seeking to maximise productivity. Whether workers should welcome the trend, or fear it, is harder to say.

Workplace discipline came into its own during the Industrial Revolution. As production came to depend ever more on expensive capital equipment, bosses, not keen to see that equipment sitting idle, curtailed their workers’ freedom, demanding they work during set hours, in co-ordination with other employees, at a pace dictated by the firm. Technology creates new opportunities for oversight. Editors can see which of their journalists attract the most readers (though many wisely focus on other measures of quality). Referees at sporting events are subject to reviews that check their decisions to within millimetres.

obliterate: to destroy (something) completely so that nothing is left

老板或者資本家就是希望他們的員工努力的干活，為了監(jiān)控他們是否努力干活昆箕，科技手段就很重要了，亞馬遜出了一個專利手帶逛尚，檢測倉庫里的員工動態(tài)，在哪里刁愿，晃動的頻率等绰寞！

Workers and labour activists have often attacked strict discipline as?coercive, unfair and potentially counterproductive. Textbook economics suggests, though, that in a competitive labour market any attempt to coerce people into working harder than they want will fail, since workers can simply switch jobs. Studies of factory work paint a more complicated picture, however. People would like to work hard and earn high wages, this story goes. But they struggle with self-control and do not work as hard as they wish they would. They consequently choose to work for firms that use disciplinary measures to push them. During industrialisation,workers “effectively hired capitalists to make them work harder”, says Gregory Clark of the University of California, Davis, in a seminal paper on the subject.

If that seems an implausibly sunny description of life in 19th-century factories, researchers have found evidence for such behaviour in modern contexts. Supreet Kaur, of Columbia University, and Michael Kremer and Sendhil Mullainathan, of Harvard University, ran a13-month experiment using data-entry workers, who were paid according to the amount of work successfully completed. Some struggled with self-control, the authors determined, as shown by their tendency to?slack off?for much of each month but put in more effort as payday approached. When workers were offered contracts that penalised them for failing to hit performance targets, those who struggled to stay on-task disproportionately accepted, and achieved big gains in output and pay as a result.

coercive: using force or threats to make someone do something

slack: to give little or no effort or attention to work

In many settings, pay is less clearly linked to performance.?Whether additional effort translates into higher wages depends on the other options available to workers and on their bargaining power—in particular, whether they feel able to leave if the pay is not worth the trouble. Indeed, in the past, high turnover helped motivate some factory owners to share the gains from workplace discipline with workers. The “$5 day” introduced by Henry Ford in 1914 was an “efficiency wage”, according to Daniel Raff, of the University of Pennsylvania, and Larry Summers, of Harvard University. Workers on Ford’s assembly lines spent entire shifts?doing mind-numbingly repetitive work, and many could not stick it for long. Ford’s solution was to pay a wage well above what workers could earn elsewhere. That helped compensate them for their suffering. More important, it led to a long queue of eager applicants, and the knowledge that anyone who left would quickly be replaced and could not easily return.

But high turnover does not appear to bother Amazon much. The past decade’s weak labour markets have meant queues of willing workers even without the promise of above-market pay. The same technologies that monitor workers can also reduce the training time needed to prepare new employees, since the gadgets around them guide most of their activity.

And?new disciplinary technologies create an additional risk for workers.?Heaps of data about their activities within a workspace are gathered, while their cognitive contribution is reduced. In both ways, such technologies pave the way for automation, much as the introduction of regimentation and discipline in factories facilitated the replacement of humans by machines. The potential for automation increases the power of firms over workers. Anyone thinking of demanding higher pay, or of joining a union in the hope of organising to grab a share of the returns to increased efficiency, can be?cowed?with the threat of robots.

福特公司為了留住工廠流水線員工，給出了比平均市場工資要高的薪水铣口，這一舉措讓來應聘的申請者眾多滤钱，盡管他們要在流水線上干重復的勞動，一個員工走了立馬有人替上脑题，辭職的員工就再難回來了件缸，因為位置被占了！

cow： to make someone too afraid to do something: intimidate

Who watches the watch, man

White-collar workers are not spared?oppressive?bosses. Indeed, as the New York Times reported in 2015, Amazon has experimented with data-driven management techniques known to drive some white-collar workers to tears. (Others, though, told the Times that they thrived at Amazon,?“because it pushed them past what they thought were their limits”.)

The high pay of workers with exacting jobs in finance or technology can reasonably be seen as compensation for their burdensome working conditions. And unhappy professionals can usually find less oppressive work that pays a lower but still decent wage. As Amazon and other firms embrace new tools to monitor and direct their workers, the difference between progress and?dystopia?comes down to whether workers feel comfortable demanding raises, and whether they can quit without fear of serious hardship.Indeed, firms could?ponder?such matters themselves before the inevitable backlash.

oppressive: very cruel or unfair?

ponder: to think about or consider (something）carefully

白領工人們也沒有被老板們放過叔遂，亞馬遜的數(shù)據(jù)驅(qū)動型管理技術讓這些白領們工作到哭他炊，也有人稱他們在被推著超過他們認為自己的極限！

總結：天下打工的都一樣已艰，被人推著干痊末，被人管著干，努力成為老板才是關鍵~

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Results

Lexile?Measure: 1200L - 1300L

Mean Sentence Length: 19.89

Mean Log Word Frequency: 3.16

Word Count: 895

這篇文章的藍思值是在1200-1300L哩掺， 是經(jīng)濟學人里中等難度的

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