Privacy Policy

Midea ESS is a home-use integrated photovoltaic storage and charging system produced by Beijing Hiconics New Energy Technology Co., Ltd. It includes energy storage products, charging pile products, photovoltaic optimizers, and products that provide monitoring and operation services. To explain how Midea Hiconics products collect, use, and store your personal information and what rights you have, we will address related issues through this guide.

Key Points:

We will explain the types of personal information we collect from you and the corresponding purposes one by one, so you can understand the types of specific personal information we collect for specific functions, the reasons for use, and the methods of collection.

When you use certain functions, we will collect your sensitive personal information with your consent. For example, when you use the QR code scanner function, we will ask for your camera permission; when you add a product, we will collect your precise location information. Unless required by relevant laws and regulations, refusing to provide such information will only result in your inability to use the related functions but will not affect your use of other functions of Midea Hiconics products.

We will not proactively share or transfer your personal information with third parties outside of Beijing Hiconics New Energy Technology Co., Ltd. If your personal information is shared or transferred in other ways, or if you need us to share or transfer your personal information to third parties other than Beijing Hiconics New Energy Technology Co., Ltd., we will directly obtain or confirm that the third party has obtained your explicit consent for the above actions, except as otherwise provided by laws and regulations or for the purpose of protecting user rights and the security of the Midea Hiconics product ecosystem. Additionally, we will conduct risk assessments when providing information to the public.

We will not proactively obtain your personal information from any third party outside of Beijing Hiconics New Energy Technology Co., Ltd. If we need to obtain your personal information from third parties due to business development, we will verify the legality of the information source according to the law or clearly inform you of the source, type, and scope of use of the personal information before obtaining it. For example, if the personal information processing activities required for Midea Hiconics products to carry out business exceed the scope of authorization you provided to the third party, we will obtain your explicit consent before processing your personal information. Additionally, we will strictly comply with relevant laws and regulations and require third parties to ensure the legality of the information they provide.

You can access, correct, copy, and delete your personal information through the channels and methods listed in this guide. You can also withdraw consent, cancel your account, and file complaints and reports regarding privacy functions.

To collect your information according to this guide or to provide services, optimize services, and protect your account security, we need to apply for relevant permissions from you; sensitive permissions such as location, camera, and album are not enabled by default. We will only call or use them within the scope of your explicit consent. For the system permissions you authorize to us, you can also query the types and purposes of the system permissions we call or use in "Me-Settings-System Permission Management" and manage them uniformly.

It is particularly noted that obtaining specific sensitive permissions does not mean that we will necessarily collect your related information; even if we obtain sensitive permissions, we will only use them within the necessary scope, that is, when you use related services or functions, we will collect your related information according to this guide.

If you want to know more details, please read the corresponding chapters:

1. Information We Collect and Use

During your use of the services, we will collect and use the information you actively provide or the information generated due to the use of the services in the following ways:

1.1 When You Register for Midea ESS Services

We will collect and use your name, phone number, or email address. The purpose of collecting this information is to help you complete the Midea ESS registration function and protect your account security. If you do not provide this information, you may not be able to use our services normally. You can also choose to fill in information such as a username according to your needs.

1.2 During Your Use of Midea Hiconics Product Services

To ensure the normal operation of the services, optimize user experience, and protect your account security, we will collect the basic information required for Midea Hiconics products to provide services to you, including your device model, operating system, device unique identifier, login IP address, Midea Hiconics product version number, network connection method, type and status, network conditions, device accelerators (such as gravity sensors), operation logs, service logs, and other information.

1.3 When You Use the Monitoring Function

To allow you to see complete monitoring data, we need to collect the product model and SN. At the same time, our monitoring system will collect and upload data to complete necessary data statistics and analysis functions.

1.4 When You Add a Product

The information will be uploaded and stored on our servers so that you can use it when logging into Midea Hiconics products on other devices. You can also modify this information at any time.

1.5 When You Make a Call in the APP

We will apply for phone permissions for you. The purpose of applying for this permission is only to help you hang up the phone dial pad and display the phone number so that you can make calls in the APP. Please rest assured that we will not obtain your phone number, call content, or make calls without your knowledge. If you refuse to authorize the provision, you will not be able to use this function, but it will not affect your normal use of other functions of Midea Hiconics products.

1.6 When You Contact Our Customer Service

We may ask you to provide necessary personal information for verification to ensure your account security. To provide services according to your needs, after your authorization, customer service personnel need to query or verify your related information within the scope of your authorization. We will take technical and management measures to ensure the security and confidentiality of your information as much as possible and use this information within the necessary scope. We may also save your contact information, communication records and content with us, and other necessary information to provide and record customer service for you.

1.7 According to Applicable Laws, Regulations, and Standards

In the following cases, we can collect and use your personal information without your consent:

• a) The personal information controller needs the information to fulfill legal and regulatory obligations;
• b) The information is directly related to national security or national defense;
• c) The information is directly related to public safety, public health, or major public interests;
• d) The information has been disclosed by the individual;
• e) Other circumstances stipulated by laws and administrative regulations.

1.8 To Ensure the Security of Our Services

And to help us better understand the performance of the application, we may record the frequency of your use of the application, crash data, overall usage, performance data, and application source information. We will not combine the information stored in the analysis software with any personally identifiable information you provide in the App.

1.9 If We Use Your Personal Information Beyond the Authorized Purpose

We will notify you again and obtain your explicit consent before using your personal information.

1.10 Currently, Midea Hiconics Products Will Not Require Third Parties Outside of Midea Hiconics to Provide Your Personal Information

If in the future we need to indirectly obtain your information from third parties due to business development, we will inform you of where we will collect this information, what information we will collect, and to what extent we will use this information before obtaining it. If we need to use your personal information collected from third parties beyond the scope of your authorization to the third party, we will obtain your explicit consent before processing this information. We will strictly comply with applicable laws and regulations and require third parties to ensure the legality of the information they provide to us.

1.11 To Ensure the Normal and Efficient Operation of Our Website or Mobile Application

We will store small data files called cookies on your web browser or mobile application. The content of cookies can only be retrieved or read by the server that created them. Each cookie is unique to your web browser or mobile application. Using cookies can save you the trouble of repeatedly filling in personal information, entering search content, and steps and processes (such as filling out forms, search history). You can manage or delete cookies according to your preferences. Most browsers or mobile operating systems provide users with the function of clearing cached data. You can perform the corresponding data clearing operation in the browser settings or mobile operating system settings. However, you may not be able to fully experience some of our convenient and secure service functions.

1.12 Please Understand That the Functions and Services We Provide to You Are Continuously Updated and Developed

If a function or service is not explained in the above description regarding the rules for collecting and using your information, we will inform you of the scope, purpose, and method of information collection through page prompts, interactive programs, website announcements, etc., to obtain your consent.

2. Information Storage

2.1 Information Storage Location

We will store the collected user personal information in the United States and Europe according to laws and regulations.

2.2 Information Storage Period

Generally, we will retain your personal information for the period necessary to achieve specific purposes, such as phone numbers or email addresses: During your use of Midea Hiconics product services, we will retain your phone number or email address (including the number or email address used to register a Midea Hiconics product account and the number or email address associated with the account) to ensure you can use the services normally.

Product information: When you add the corresponding product, we need to retain your product information to ensure you can use the monitoring function normally. When you delete your product information, we will delete the corresponding information. If we stop providing products or services, we will notify you through notifications, announcements, or other means and delete or anonymize your personal information within a reasonable period ("anonymization" means irreversibly deleting or removing sensitive personal information, making it impossible to identify the information owner. Any anonymized information shall not be considered personal information).

If we stop providing products or services, we will notify you of relevant changes through notifications, announcements, or other means and delete or anonymize your personal information within a reasonable period ("anonymization" means irreversibly deleting or removing sensitive personal information that identifies the information owner. Any anonymized information shall not be considered personal information).

3. Information Security

We are committed to protecting user information from theft, misuse, unauthorized access, or disclosure.

We will make every effort to protect the security of user information. For example, we will use encryption technologies (such as SSL), data anonymization, and other methods to protect your personal information.

We will continuously improve technical means to enhance the security of the software installed on your device to prevent the leakage of your personal information. For example, we will encrypt part of the information on your device to ensure data transmission security; collect information about the applications installed on your device or the processes running, or data stored in the device memory to defend against viruses, trojans, or other malicious programs or websites; analyze and use data such as device unique identifiers, login IP addresses, operation logs, and location information to take measures or issue alerts to prevent illegal activities such as online fraud, account theft, and impersonation, and conduct security checks.

We have established relevant management policies, processes, and teams to ensure information security. For example, we strictly limit the personnel who can access the information, require them to comply with confidentiality obligations, and conduct personnel audits.

In the event of information leakage or any other information security-related incidents, we will immediately take response measures to prevent the incident from worsening, prevent the incident from affecting more users, and notify you through notifications or announcements.

We will take all possible technical measures to protect your information but do not guarantee or warrant that our technical measures can eliminate all security risks.

4. Information Sharing

To ensure the realization of some independent functions and enable you to use and enjoy more services and functions, we will embed third-party SDKs in the application. We will carefully evaluate the purpose of using these SDKs.

As the business continues to develop, Hiconics may undergo mergers, splits, and other transactions. If personal information is involved in the transfer, we will inform you of the relevant situation and continue to protect or require the new processing party to continue to protect your personal information.

5. Your Rights

The design of Midea ESS products allows you to easily access, change, or delete your personal information and withdraw your consent to the use of your personal information and delete your account through the following steps. You can also use the report function to submit feedback, and we will respond quickly. The operation steps may vary for different operating systems or different versions of Midea ESS products. We may adjust the operation steps from time to time to optimize the user experience. Therefore, the following operation steps are for reference only. If you still have any questions about how to exercise your related rights, you can contact us through the methods disclosed in Article 8 of this rule.

5.1 Access and Copy Personal Information

5.1.1 Access Basic Information Such as Avatar and Name:

1. Enter the Midea ESS product, click "Me";
2. Click the avatar bar;
3. Access your information.

5.1.2 Access Phone Number, Email, Username, Password:

1. Enter the Midea ESS product, click "Me";
2. Click "Settings";
3. Click "Account Security";
4. Access your information.

5.1.3 Access the Third-Party Sharing List:

1. Enter Midea ESS, click "Me";
2. Click "Settings";
3. Click "Third-Party Sharing List";

5.2 Change Personal Information

5.2.1 Change Avatar, Name

1. Enter Midea ESS, click "Me";
2. Click the avatar bar;
3. Make changes.

5.2.2 Change Phone Number, Email, Username, and Password:

1. Enter Midea ESS, click "Me";
2. Click "Settings";
3. Click "Account Security";
4. Make changes.

5.3 Function and Permission Management

5.3.1 Remove Restrictions on Other Businesses:

1. Enter Midea ESS, go to Factory Details - Authorization;
2. Click "Delete" in the authorized business list;

5.3.2 System Permissions:

1. Enter the Midea ESS APP, click "Me";
2. Click "Settings";
3. Click "System Permissions";
4. Click "Enter System Settings";

5.4 Delete Account

5.4.1 Delete Midea ESS Account:

1. Enter Midea ESS, click "Me";
2. Click "Settings";
3. Click "Account Security";
4. Click "Cancel Account".

5.5 Complaints

1. Enter Midea ESS, click "Me";
2. Click "Customer Service";

6. Revisions

This policy may be updated, revised, corrected, or modified at any time based on the situation. If any terms of this policy are updated, revised, or corrected, we will provide you with the changed policy through push notifications, pop-ups, or other means when you log in to Midea Hiconics products or update the application version.

7. Others

Under certain specific services or functions of Midea Hiconics products, we may also inform you of the purpose, method, or scope of processing personal information through interactive texts, product interfaces, or pop-up windows. In case of inconsistencies, the separately informed content shall prevail.

8. Contact Us

We have established a dedicated personal information protection team and a personal information protection officer. If you have any questions, complaints, or suggestions about this privacy policy or personal information protection, you can contact us. We will review the issue as soon as possible and respond within fifteen days after receiving your complaint feedback.

Email: SUPPORT@hiconics.COM