P.R.E.P - EXPECT（P.R.E.P——期望）
Behaviour of competency based interview（行為或素質(zhì)能力面試）
Behaviour of competency based interview questions usually start with:（行為或素質(zhì)能力面試的問(wèn)題通常是這樣的：）
1. Tell me about a time when...（請(qǐng)告訴我某個(gè)時(shí)候，那時(shí)......）
2. Describe a situation where...（請(qǐng)描述某種情況，在這種情況下......）
3. Give me a specific example of...（請(qǐng)給我舉出一個(gè)...... 方面的特別例子）
The interviewer might signpost the behaviour/competency content of the question by saying something like:" This job requires you to deal on occasion with very angry or difficult customers. Tell me about a time when you had to deal with a very angry customer". You must describe the situation, after which...（面試官可能會(huì)提示問(wèn)題中所包含的行為或素質(zhì)能力內(nèi)容哮伟，像這樣說(shuō)：“這項(xiàng)工作有時(shí)需要你應(yīng)對(duì)非常憤怒或難纏的顧客晒奕。請(qǐng)告訴我你的某次經(jīng)歷，那時(shí)你不得不應(yīng)對(duì)一個(gè)惱怒的顧客唆鸡±杂埃”你必須首先描述當(dāng)時(shí)的情形，然后......）
The interviewer follows up with probes like:（面試者會(huì)如此這般地争占、繼續(xù)追問(wèn)下去：）
" What happened then? What did you say? What happened after that? How was it resolved? How did you feel? What did you learn from that experience? Who else knew about what happened? Were you commended/criticised for your actions?"（當(dāng)時(shí)發(fā)生了什么燃逻？你說(shuō)了些什么？隨后又發(fā)生了什么情況臂痕？問(wèn)題是如何解決的伯襟？你的感覺(jué)如何？你從這段經(jīng)歷中學(xué)到了些什么刻蟹？還有誰(shuí)了解這件事逗旁？你的行為受到了表?yè)P(yáng)還是批評(píng)？）
Overall, a very difficult sort of interview but, luckily, one that you can plan for!（總之舆瘪，這是一種與普通面試極為不同的面試片效，但是好在你還是能夠做到有備無(wú)患！）
Example questions:（典型問(wèn)題：）
1. Tell me about a time when you were able to use your influencing skills to convince a colleague to accept your point of view.（談?wù)勀隳骋淮芜\(yùn)用影響技能來(lái)說(shuō)服同事接受你觀點(diǎn)的經(jīng)歷英古。）
2. Describe a time when you were faced with a stressful situation that showed your ability to deal with pressure.（描述你在壓力面前應(yīng)對(duì)自如的某個(gè)時(shí)刻淀衣。）
3. Tell me of a time when you used your analytical skills to solve a complex problem.（談?wù)勀憷梅治黾寄軄?lái)解決一個(gè)復(fù)雜問(wèn)題的某次經(jīng)歷。）
4. Give me an example of a time when you had to work to a very tight deadline.（給出一個(gè)你必須在很緊張的時(shí)限內(nèi)完成任務(wù)的例子召调。）
5. Tell me about a time when you had to make a presentation to a group of people who probably did not want to hear what you had to say.（談?wù)勀愕哪炒谓?jīng)歷膨桥，那時(shí)你必須在一群人面前做演講蛮浑，但他們可能并不想聽(tīng)你要說(shuō)的話。）
6. Give me a specific example of a time when you had to sell to others a policy with which you did not agree.（給出一個(gè)這方面的特別例子：你不得不說(shuō)服他人接受一個(gè)連你自己也不贊同的政策只嚣。）
7. Tell me about a time when you had to go above and beyond the call of duty in order to satisfy a really difficult customer.（談?wù)勀闼?jīng)歷過(guò)的這樣的情形：為了讓一個(gè)非常難纏的顧客滿意沮稚，你不得不撂下本該由你接聽(tīng)的電話。）
You can then usually expect follow-up with probing questions like:（通常你會(huì)碰到的進(jìn)一步查問(wèn)會(huì)是這樣：）
" What did you do? What did you say? What happened then? What did that achieve? How did you feel? What did you learn? What would you do differently if it happened again? "（你做了些什么册舞？你說(shuō)了些什么蕴掏？之后情況如何？結(jié)果怎樣调鲸？你對(duì)此有何體會(huì)盛杰？你從中學(xué)到了哪些東西？如果再有這種事情發(fā)生藐石，你將采取何種不同的做法即供？）
