今天（12月18日）收到食物環(huán)境衛(wèi)生署的郵件，得知其已派人前往兒子就讀的小學(xué)和為學(xué)校供應(yīng)午飯的九至五公司調(diào)查午飯質(zhì)量問(wèn)題午绳。從11月9日有家長(zhǎng)投訴午餐米飯未煮熟，到12月18日獲得政府的調(diào)查結(jié)果映之，這件事總算告一段落≈殉冢現(xiàn)在把這件事的前因後果記錄一下击儡，給其他家長(zhǎng)一個(gè)交代。

11月9日下午秤涩，我在兒子學(xué)校家長(zhǎng)的微信群里得知有幾位家長(zhǎng)義工在做愛(ài)心飯盒後和孩子交換食物禀苦，發(fā)現(xiàn)飯盒里的米飯有部分未煮熟矫俺。當(dāng)時(shí)大家在群裡討論很熱烈呻澜，主要的擔(dān)心是孩子還卸辽鳌（小學(xué)二年級(jí)）未必能分辨米飯是否煮熟。後來(lái)又有家長(zhǎng)說(shuō)米飯是從深圳運(yùn)到香港的（後來(lái)證實(shí)是誤會(huì)）。我看到大家都很擔(dān)心妓笙，就把相關(guān)的討論截屏發(fā)到了小學(xué)一年級(jí)的家長(zhǎng)微信群里，并新建了一個(gè)微信群來(lái)關(guān)注學(xué)校的午餐質(zhì)量能岩。

當(dāng)天晚上寞宫，校長(zhǎng)就通過(guò)家長(zhǎng)教師會(huì)的委員發(fā)了信函到微信群，表示會(huì)跟進(jìn)事件拉鹃。接下來(lái)的幾天辈赋，學(xué)校和家長(zhǎng)教師會(huì)分別發(fā)了通告。其實(shí)膏燕，出了這種事情钥屈，學(xué)校可以做的也很有限坝辫，畢竟飯也不是校長(zhǎng)或者老師煮的篷就。但是，我覺(jué)得這種事情發(fā)生在香港這麼發(fā)達(dá)的社會(huì)是不可原諒的近忙，而最終需要負(fù)責(zé)的是午餐供應(yīng)商竭业。所以，我於11月12日致函九至五公司要求他們書面解釋這件事及舍。

九至五飲食有限公司：

本人是李志達(dá)紀(jì)念學(xué)校的一位學(xué)生家長(zhǎng)未辆，通過(guò)家長(zhǎng)微信群組得悉有家長(zhǎng)義工發(fā)現(xiàn)11月9日午餐的部分飯盒米飯未徹底煮熟。就這一事件锯玛，學(xué)校已經(jīng)第一時(shí)間聯(lián)絡(luò)貴公司客戶主任跟進(jìn)咐柜。作為家長(zhǎng)和午餐的購(gòu)買者，我希望貴公司能重視本次事件攘残，并在向?qū)W校提交的書面解釋和報(bào)告中討論以下澄清以下幾點(diǎn)：

1）根據(jù)微信群組里家長(zhǎng)反映拙友，去年也曾發(fā)生類似米飯未煮熟事件，也有家長(zhǎng)向?qū)W校投訴肯腕。請(qǐng)貴公司翻查記錄了解是否屬實(shí)献宫，並在書面報(bào)告中解釋為何生米飯事件會(huì)一再發(fā)生；

2）請(qǐng)你在報(bào)告中詳細(xì)解釋米飯未煮熟的原因实撒，并詳細(xì)列舉將採(cǎi)取哪些具體措施保證類似事件不會(huì)再發(fā)生姊途；

3）請(qǐng)你以書面形式向李志達(dá)購(gòu)買午餐的家長(zhǎng)致歉并保證不再出現(xiàn)類似事件，否則將自行退出下一屆的競(jìng)標(biāo)知态。

本人一向熱心公益事務(wù)捷兰，曾就跨境學(xué)童權(quán)益、流感疫苗等問(wèn)題與教育局负敏、衛(wèi)生署贡茅、康樂(lè)及文化事務(wù)署等政府機(jī)構(gòu)保持緊密聯(lián)絡(luò)，並經(jīng)常有評(píng)論文章發(fā)表在英文南華早報(bào)。就這次事件顶考，我將致函食物環(huán)境衛(wèi)生署和食物安全中心了解相關(guān)政策和指引赁还，如有需要，我將就事件向食環(huán)署作出正式投訴驹沿。與此同時(shí)艘策，我已建立非官方微信群組，成員包括60多位李志達(dá)家長(zhǎng)渊季，共同關(guān)注李志達(dá)午餐質(zhì)素問(wèn)題朋蔫。因此，我強(qiáng)烈建議貴公司在調(diào)查本次事件時(shí)盡心盡責(zé)却汉，務(wù)求給各位家長(zhǎng)一個(gè)滿意的答覆驯妄。

李志達(dá)家長(zhǎng)午餐質(zhì)素關(guān)注小組召集人 王浩

與此同時(shí)，我也發(fā)郵件給食物環(huán)境衛(wèi)生署合砂，查詢相關(guān)事宜青扔。

食物環(huán)境衛(wèi)生署：

本人是北區(qū)某小學(xué)家長(zhǎng)。最近有家長(zhǎng)義工發(fā)現(xiàn)午餐飯盒出現(xiàn)米飯未完全煮熟的情況既穆，學(xué)校已經(jīng)第一時(shí)間與供應(yīng)商跟進(jìn)赎懦。作為家長(zhǎng)，我會(huì)在收到學(xué)校和午餐供應(yīng)商就事件的調(diào)查結(jié)果后決定是否向食環(huán)署作出正式投訴幻工。在這裡励两，我希望食環(huán)署能就以下問(wèn)題提供意見(jiàn)：

1）午餐供應(yīng)商在徹底煮熟食物包括米飯這件事上有哪些責(zé)任，如果未能做到囊颅，應(yīng)該承擔(dān)怎樣的後果当悔；

2）食環(huán)署在確保學(xué)校午餐的安全和健康方面扮演怎樣的角色；

3）家長(zhǎng)如果對(duì)午餐供應(yīng)商提供的食品安全和質(zhì)素存在疑慮可以如何向食環(huán)署或者其他政府部門求助踢代。

感謝你的關(guān)注盲憎。

王浩

第二天，我收到家長(zhǎng)教師會(huì)的通告胳挎，其中摘錄了九至五公司的解釋指出是大米供應(yīng)商的來(lái)料出了問(wèn)題饼疙。我對(duì)於這個(gè)解釋表示懷疑，所以又發(fā)了一封郵件給食環(huán)署：

食物環(huán)境衛(wèi)生署：

感謝你對(duì)上述事宜的關(guān)注慕爬。在這裡窑眯，我補(bǔ)充以下資料供你參考，希望食環(huán)署能積極跟進(jìn)事件医窿，消除家長(zhǎng)的疑慮磅甩。

1）11月9日有家長(zhǎng)義工到李志達(dá)紀(jì)念學(xué)校做愛(ài)心飯盒給學(xué)童品嘗，并交換學(xué)童的午餐食用姥卢。有多位家長(zhǎng)義工發(fā)現(xiàn)米飯未完全煮熟卷要。由於涉及的學(xué)童是小一渣聚、小二年級(jí)，心智未成熟僧叉，不能及時(shí)辨認(rèn)和投訴米飯未煮熟的情況奕枝，因此有不少家長(zhǎng)對(duì)事件十分關(guān)注和憂慮。我希望食環(huán)署能就如何確保幼稚園瓶堕、小學(xué)低年級(jí)學(xué)童的午餐質(zhì)素問(wèn)題提供清晰的指引倍权，明確午餐供應(yīng)商和學(xué)校的責(zé)任，以免類似事件在李志達(dá)或全港其他學(xué)校發(fā)生捞烟。

2）如家教會(huì)附件中可見(jiàn)，學(xué)校和家長(zhǎng)教師會(huì)對(duì)事件十分關(guān)注当船，并採(cǎi)取了措施監(jiān)控米飯質(zhì)素及和午餐供應(yīng)商跟進(jìn)题画。因此，我作為家長(zhǎng)滿意學(xué)校和家教會(huì)對(duì)事件的處理德频。

3）家教會(huì)附件中轉(zhuǎn)載了午餐供應(yīng)商（九至五飲食有限公司Nine To Five Limited 2667 2790 2667 0877 /2666 9001 contact@ntf.com.hk）的書面解釋苍息，其中一項(xiàng)指出米飯未能徹底煮熟可能是由於原材料問(wèn)題。由於我缺乏食物烹飪相關(guān)專業(yè)知識(shí)壹置，無(wú)法判斷這個(gè)解釋是否成立竞思，因此懇請(qǐng)食物安全中心提供專業(yè)意見(jiàn)。我希望了解米飯未煮熟究竟是一種無(wú)法完全避免的技術(shù)問(wèn)題钞护，還是九至五公司存在專業(yè)上的失當(dāng)盖喷。如果是前者，我希望食環(huán)署就學(xué)校和家長(zhǎng)應(yīng)該如何處理這一問(wèn)題提供專業(yè)意見(jiàn)难咕。如果是後者课梳，我希望食環(huán)署能介入調(diào)查，確保九至五公司向全港各中小學(xué)余佃、幼稚園所供應(yīng)午餐的質(zhì)素暮刃。

感謝你的關(guān)注！

王浩

這封郵件是11月16日發(fā)出的爆土，一直到11月30日都沒(méi)有回覆椭懊。於是我又發(fā)了一封郵件跟進(jìn)。

Dear Sir/Madam

I am writing to follow up with the enquiry (CMIS No.2017200486) made on Nov 12. Please let me know when I could expect a reply. I am a bit surprised that it takes so long for the department to process my enquiry. I wrote to other government departments such as Department of Health, Food and Health Bureau and Office of Chief Executive on other issues and usually I got replies within 1 week. I would appreciate it if you could provide me an update on my case.

Cheers

Simon Wang

當(dāng)天收到了回覆：

王浩：

有關(guān)食物安全的查詢

你11月12日的電郵收悉步势，現(xiàn)覆如下：

在香港氧猬，用以規(guī)管食物安全的法律條文載於《公眾衞生及市政條例》(第132章)及該條例的附屬法例。該條例訂明有關(guān)食物安全的基本規(guī)定立润，所有在香港出售的食物狂窑，不論進(jìn)口或本地生產(chǎn)，必須適宜供人食用桑腮。

學(xué)校午餐一般是由食物製造廠預(yù)先大量烹製後放在保溫箱或飯盒裏直至用餐時(shí)間泉哈。如溫度控制不當(dāng)便容易滋生細(xì)菌和產(chǎn)生毒素。為防滋生有害微生物，熱食應(yīng)存於攝氏60度以上丛晦；冷食須存於攝氏4度或以下奕纫。食物供應(yīng)商應(yīng)確保員工保持良好的個(gè)人和環(huán)境衞生，並在準(zhǔn)備飯盒時(shí)遵從食物安全五要點(diǎn)烫沙。食物處理人員如出現(xiàn)發(fā)燒匹层、腹瀉及嘔吐等癥狀，便不應(yīng)處理食物锌蓄。學(xué)校管理層在挑選午餐供應(yīng)商時(shí)可參考食物安全中心編製的《如何確保學(xué)校午餐安全指引》升筏。詳情可瀏覽以下網(wǎng)頁(yè)。http://www.cfs.gov.hk/tc_chi/multimedia/multimedia_pub/multimedia_pub_fsf_96_03.htmlhttp://www.cfs.gov.hk/tc_chi/multimedia/multimedia_pub/files/school_lunches_ordered_are_safe.pdf

如發(fā)覺(jué)所購(gòu)買的食物有問(wèn)題瘸爽，可致電本署24小時(shí)熱線2868 0000作出舉報(bào)您访，並提供詳細(xì)資料，包括投訴食物樣本剪决、品牌灵汪、購(gòu)買日期、時(shí)間柑潦、地點(diǎn)和不符的詳情等享言。調(diào)查人員會(huì)作出跟進(jìn)。

多謝你對(duì)食物安全的關(guān)注渗鬼。

食物環(huán)境衞生署署長(zhǎng)

(林妙妍 代行)

收到這樣一封敷衍塞責(zé)的回覆我就有點(diǎn)惱火了览露，於12月2日寫了一封郵件給食環(huán)署的上級(jí)單位食物衛(wèi)生局：

Dear Sir/Madam

I am writing to bring your attention to an enquiry I made to Food and Environmental Hygiene Department on Nov 12 (CMIS No.2017200486).

On Nov 9, a few parents at Lee Chi Tat Memorial School found that rice in the lunch boxes for the schoolchildren were not properly cooked. While the school has followed up the matter with the lunch supplier Nine to Five (attached are the memos from the school), I wrote to the department asking if any support and help might be available from the department to ensure the quality of food for schoolchildren. I also sought professional advice from the department on a specific issue: whether it is reasonable for Nine to Five to blame its rice supplier for not being able to fully cook the rice.

I am very disappointed with the way your colleagues at Food and Environmental Hygiene Department dealt with my enquiry (attached please find their reply). To begin with, it took the department more than two weeks to process my enquiry. I did not get a reply until I wrote to them again to follow up on Nov 30. In their reply, they did not answer my questions but refer me to web pages that are barely relevant to my concern.

I hope your colleagues can review my enquiry again and consider the following requests:

1) Given that Nine to Five has repeatedly failed to cook the rice properly for schoolchildren in Lee Chi Tat, I hope the department could look into the matter and make sure that Nine to Five would take necessary measures to avoid making such mistakes in future. Since Nine to Five supplies lunch boxes for many schools in Hong Kong, I think such an investigation is necessary not just for the schoolchildren at Lee Chi Tat but many more children and parents in the city.

2) Since the schoolchildren (especially primary one and primary two pupils) may not be able to detect bad food with their limited cognitive skills, it is necessary for the department to provide more information and guidelines for schools to ensure the quality of food served to small children. In the guidelines provided by the department (http://www.cfs.gov.hk/tc_chi/multimedia/multimedia_pub/files/school_lunches_ordered_are_safe.pdf), the issue of detecting food of poor quality for small children was not adequately addressed.

3) please respond to my question about whether it is reasonable for Nine to Five to blame the rice supplier.

4) Since the quality and safety of lunch food for schoolchildren is a very important matter, I suggest that the department should have a team dedicated to routinely reviewing the production of food for schoolchildren.

Thanks in advance for your attention.

Yours sincerely

…

Simon Wang

食物衛(wèi)生局把我的郵件轉(zhuǎn)給食物及環(huán)境衛(wèi)生署跟進(jìn)，就有了今天的回覆：

Dear Mr. Wang,

Enquiry on Food Safety of School Lunches

I refer to your emails of 2 Dec and 16 Nov 2017 concerning the subject and would like to furnish you with the following reply.

Staff of Food Environmental Hygiene Department (FEHD) has conducted inspection on food processing and post-cooking handling steps in the food premises (lunchbox supplier, Nine to Five Ltd.) and serving process at Lee Chi Tat Memorial School. The lunchbox supplier, Nine to Five Ltd., situated at Unit A-B, G/F & M/F (portion), Tai Ping Industrial Park,51 Ting Kok Road, Tai Po, New Territories is covered by a valid food factory licence (supply lunch box). Food processing and post-cooking handling steps from purchase of raw material from supplier, on-site storage, food preparation, cooking and packing of lunch box; and hygienic condition of "Nine to Five Ltd." were checked and no irregularities were detected. Nevertheless, our staff gave health education on food, environmental and personal hygiene to the responsible person on the spot. Besides, we have reminded the lunch supplier to stay vigilant particularly cooking food thoroughly, conducting quality assurance inspection (including any sign of undercooked rice) before delivery to school and storing lunch boxes in hygienic insulation boxes at proper holding temperature during transportation with a view to ensuring food safety and quality.

With regard to meal serving in the school, the vice-principal revealed that the teachers perform regular inspection to check the quality and holding temperature of the lunch boxes. Sign of undercooked rice in lunch box was not detected recently. Our staff checked the hygienic condition of transporting vehicle, lunch box distribution area and insulation boxes and found satisfactory. In addition, the holding temperature of lunch boxes at time of serving reached 60oC that observes hygiene practice.

In the course of our investigation, it was noticed that the lunchbox supplier has changed the source of rice recently. The same cooking process as adopted before may result in different texture of the finished product. It is also worth mentioning that different rice varieties are expected to absorb water and expand differently upon cooking, resulting in cooked rice of different hardness, whiteness and dullness. Also, long-grain rice is generally more fluffy and firm after cooking, while cooked medium and short-grain rice is more soft, moist and sticky in texture.

To build a healthy school environment, caterers have the responsibility to serve safe food. Meanwhile, the FEHD appreciates collaborative effort of school, food trade and government to promote safe lunch box in schools. Apart from regular inspections to lunch box supplier by our staff, great importance is attached to safe and quality meal at school through school management. To this end, the Centre for Food Safety has been organising food hygienic talks and developing guidelines for the trade and school.

Thank you for your concern on food safety.

Yours faithfully,

(Ms. LAM Mui-yen)

for Director of Food and Environmental Hygiene

在我的堅(jiān)持下譬胎，食環(huán)署終於派人去九至五公司的生產(chǎn)地實(shí)地檢查肛循，并提醒負(fù)責(zé)人確保食物徹底煮熟。雖然米飯未煮熟的事情告一段落银择，但是我對(duì)九至五公司還有更高的要求多糠。12月7日我又寫了郵件給香港衛(wèi)生署、教育局等部門聯(lián)合成立的健康飲食在校園運(yùn)動(dòng)督導(dǎo)委員會(huì)浩考，針對(duì)九至五公司的午餐飯盒提出兩點(diǎn)質(zhì)疑：

1）該公司向衛(wèi)生署提交的文件指出為100%的學(xué)校提供減鹽的午餐飯盒夹孔，但是我兒子的餐單上沒(méi)有看到減鹽餐的選項(xiàng)；

2）衛(wèi)生署建議學(xué)校午餐包含一份水果析孽，該公司提交的文件顯示有提供水果搭伤，但是我兒子的午餐沒(méi)有水果。

From: Simon H Wang <simonwang@hkbu.edu.hk>

To:health_cheuweb@dh.gov.hk,"enquiries@dh.gov.hk" <enquiries@dh.gov.hk>

Cc:"contact@ntf.com.hk" <contact@ntf.com.hk>,"lctms@ymail.com" <lctms@ymail.com>

Date: 07/12/2017 21:27

Subject: Is Nine to Five Limited offering healthy lunch food to schoolchildren?

DearEatSmart@School.hkCampaign Steering Committee,

I am writing to bring your attention to the issue of whether Nine to Five Limited, the lunch supplier of my son's primary school (Lee Chi Tat Memorial School), is offering healthy lunch food to its customers.

According to this document (http://school.eatsmart.gov.hk/files/pdf/salt_reduction_scheme_for_school_lunches_1718_participating_lunch_suppliers_en.pdf), 2-8% of the lunches from Nine to Five Limited contain a reduced amount of salt and such lunches are offered to 100% of the client schools. Yet, in the lunch order form for my son, I cannot find any indication of which lunches contain less salt. Since I agree with the committee that the amount of salt should be kept small in children's diet, I am disappointed that Nine to Five does not provide information that I need to help my son make the right choices.

According to Nutritional Guidelines on Lunch for Students (http://school.eatsmart.gov.hk/files/pdf/lunch_guidelines_bi.pdf), it is recommended that primary 1-3 pupils should have at least one serving of fruit (p. 32). In Lunch Suppliers' Operation Information, it is suggested that Nine to Five provides fruit in its lunches. Nevertheless, no fruit is available in my son's lunches.

You may think that I should have first contacted Nine to Five to clarify the matter. Unfortunately, the company was not very forthcoming in answering my email. Therefore, I hope the committee can look into the matter and make sure that Nine to Five Limited, which seems to a major lunch suppliers for schools in HK, provide accurate information about the food it supplies. Offering misleading information about how healthy the food is through Department of Health website would not help advance the cause of promoting healthy food among our children.

I hope this message could be passed to all committee membershttp://school.eatsmart.gov.hk/files/pdf/ESS_Campaign_SC_member_list_bi.pdfand look forward to your reply. I also copy this message to Nine to Five and Lee Chi Tat Memorial School for their reference.

Yours sincerely,

Simon Wang

衛(wèi)生署已經(jīng)承諾跟進(jìn)事件：

Dear Mr WANG,

Thank you for your email.

Your enquiry is receiving attention and under processing. We will get back to you as soon as possible.

Regards,

(CHEUNG Yin-ting)

for Director of Health

做了這麼多事情袜瞬，一方面是希望孩子們能吃的安全健康怜俐；更重要的是，我在積極探索一種在香港的維權(quán)模式邓尤，通過(guò)手中的筆和政府溝通拍鲤，由政府部門出面保護(hù)老百姓的基本權(quán)益贴谎。以我近年與香港政府各部門郵件往來(lái)的經(jīng)驗(yàn)來(lái)看，香港有一套較成熟和有效的機(jī)制處理市民的投訴季稳。如果這次食物衛(wèi)生局的跟進(jìn)無(wú)效擅这，我還可以寫信給行政長(zhǎng)官辦公室、立法會(huì)秘書處景鼠、申訴專員以及各大媒體仲翎。也正是因?yàn)槠胀ɡ习傩帐稚弦灿信瓶梢源颍澄镄l(wèi)生局才會(huì)給壓力讓食環(huán)署積極跟進(jìn)铛漓。希望有一天這種政府與老百姓合作的維權(quán)模式能在神州大地發(fā)揚(yáng)光大溯香。