QuickServe 1
QuickServe is a home repair company.
It provides quick, reliable repair services to homes.
QuickServe handles plumbing and electrical issues 24 hours a day.
It also cleans roofs, fixes Internet connections and replaces broken windows.
For a small fee, customers subscribe to the service.
Its main customers are the elderly, which means older people.
Whenever customers have a problem, they can call for help.
There is also a small service charge for each service call.
Exercise:
1.— Who are its main customers?
? — Its main customers are the elderly, which means older people.
2. QuickServe handles plumbing and electrical issues 24 hours a day.
3. Whenever customers have a problem, they can call for help.
The company was established five years ago, and is growing rapidly.
It started in one city, but it’s now in 5 cites.
The company plans to expand to 10 cities within the next 24 months.
In each city, there is a small central office in a low-rent area of the city.
The central office handles the businesses, advertising, payroll (工資) and billing.
It also takes calls from customers, either online or by telephone.
It takes calls 24 hours a day, 7 days a week.
Exercise:
1.— When was the company established?
? — The company was established five years ago.
2. The company plans to expand to 10 cities within the next 24 months.
3. Put the sentences in the correct order:
(1) It also takes calls from customers, either online or by telephone.
(2) The central office handles the businesses, advertising, payroll and billing.
(3) The company plans to expand to 10 cities within the next 24 months.
(4) In each city, there is small central office in a low-rent area of the city.
Correct Order: (3) (4) (2) (1)
Sixty percent of the company’s employees work from their homes.
When a customer calls in to the central office, a service employee is contacted.
The service employee then contacts customer and sets up an appointment.
These service employees are highly trained and provide excellent service.
In emergencies, such as a serious plumbing problem, service can be provided within an hour.
One reason for this is that the service employees live in different parts of the city.
They are not centrally located, so it’s quicker and easier for them to travel to a customer’s home.
Exercise:
1.— Who sets up an appointment with the customer?
? — The service employee contacts customer and sets up an appointment.
2. When a customer calls in to the central office, a service employee is contacted.
Repeat & Read Sentences:
1. It provides quick, reliable repair services to homes.
2. Its main customers are the elderly, which means older people.
3. The company plans to expand to 10 cities within the next 24 months.
4. In emergencies, such as a serious plumbing problem, service can be provided within an hour.
QuickServe2
QuickServe has an excellent reputation.
Its prices are reasonable and its services are quick and efficient.
The company’s service employees are clean, polite and efficient.
In this type of business, person to person contact is the key to success.
With each satisfied customer, more customers subscribe.
Satisfied customers recommend QuickServe to their friends.
This kind of word-of-mouth advertising is very cost effective.
Cost effective means that the results are good without paying a high price.
In other words, quality service provides its own reward to the company.
Exercise:
1. What kind of advertising is very cost effective?
This kind of word-of-mouth advertising is very cost effective.
2. What is the key to success for this type of business?
In this type of business, person to person contact is the key to success.
3. Cost effective means that the results are good without paying a high price.
4. With each satisfied customer, more customers subscribe.
The company takes great pride in being honest with its customers.
There are no hidden charges for their services.
As a result, the number of customers in each city is growing rapidly.
With the aging population, there are more elderly people who need home repair services.
These people need to have confidence in the service provider.
They don’t want to be cheated.
These people don’t mind paying a reasonable fee for high quality service.
High quality service should be rewarded.
Exercise:
1.— What should be rewarded?
? — High quality service should be rewarded.
2.— Who doesn’t want to be cheated?
? — Customers never want to be cheated.
3. There are no hidden charges for their services.
Repeat & Read Sentences:
1. High quality service should be rewarded.
2. QuickServe has an excellent reputation.
3. Its prices are reasonable and its services are quick and efficient.
4. In this type of business, person to person contact is the key to success.
The company provides a range of service plans, each with a different subscription price.
The least expensive service plan is called the basic plan.
This plan provides non-emergency services with a very low service charge.
The most expensive service plan is their VIP plan.
The VIP plan provides emergency services 24 hours a day with no additional service charge.
It also provides rebates to customers who don’t call for any service during the year.
In addition, QuickServe gives bonus points to customers for each year that they subscribe.
These bonus points can be used to buy new appliances such as stoves and refrigerators.
Exercise:
1. What does the company give to the long-term customers?
It gives bonus points to customers for each year that they subscribe.
2. What kind of service plans does the company provide?
The company provides a range of service plans.
3. These bonus points can be used to buy new appliances such as stoves and refrigerators.
If the business continues to grow, the owners may decide to take the company public.
This means that the public can buy shares of the company.
It will then change from a privately-owned company to a public company.
The owners believe that their business is successful and can expand around the world.
They also believe that taking their company public can make them rich.
Exercise:
1.— What may the owners decide to do?
? — If the business continues to grow, the owners may decide to take the company public.
2. If the business continues to grow, the owners may decide to take the company public.
Repeat & Read Sentences:
1. The least expensive service plan is called the basic plan.
2. If the business continues to grow, the owners may decide to take the company public.
3. With each satisfied customer, more customers subscribe.
4. This plan provides non-emergency services with a very low service charge.
5. These bonus points can be used to buy new appliances such as stoves and refrigerators.
