Vocabulary【Product Features II】
user experience
User experience describes how a user feels when using a product.
Products with a great user experience are well-designed, easy to use, and effective.
He doesn't like the app's user experience.
They interviewed some users to improve their product's user experience.
user-friendliness
User-friendliness is how easy something is to use or understand.
User-friendly websites are organized, clear, and straightforward.
Their products are well-designed and user-friendly.
The software is too complicated to be user-friendly.
customer service
Customer service is the help a business provides for its customers.
Restaurants need to offer great customer service to be successful.
Good customer service is important for any business.
Better customer service often leads to increased customer loyalty.
customer review
A customer review is a report about a product or service written by a customer.
Customer reviews can strongly influence a company's reputation.
People often read customer reviews to decide if they want to buy a product.
This book has sixty customer reviews on Amazon.
The restaurant has an overall review of five stars.
Question
- What may happen if a website isn't user-friendly?
> It may be difficult to find information you need. - User-friendly design is simple and clear.
