Listening
Quick Serve 1
Quick Serve 2
對(duì)話總結(jié)
Quick Serve 1
Quick Serve is a home repair company.It provides quick,reliable home repair services to home.Quick Serve 是一家家居維修公司,提供快速可靠的家里的家居維修服務(wù).
Quick serve 一個(gè)家居維修公司的名字
home repair 家居維修
quick 快的 迅速的.
reliable 可靠的
Quick Serve handles plumbing and electrical issues 24 hours a day.Quick Serve 處理管道和與電有關(guān)的問題,24小時(shí)提供.
handle 處理,應(yīng)付,解決 直接加處理的問題
例: handle customer complaints 處理顧客的投訴 handle the data 處理數(shù)據(jù)
plumbing 管道,管路系統(tǒng)
electrical 與電有關(guān)的
issue 問題,議題.
It also cleans roofs,fixes Internet connections and replaces broken windows.公司也清潔屋頂,修理網(wǎng)絡(luò)連接,更換壞了的窗戶.
roof 房頂
Internet connection 網(wǎng)絡(luò)連接
replace 更換,更新.
For a small fee,customers subscribe to the service.只需支付少量費(fèi)用耳幢，客戶就可以訂閱這項(xiàng)服務(wù)。
fee 費(fèi)用 描述費(fèi)用低:small 描述費(fèi)用高:large
university fees 上大學(xué)的費(fèi)用
entrance fee 門票費(fèi)
subscribe 訂閱,訂購(gòu) subscribe to sth.訂購(gòu)某物
subscribe to the service 訂購(gòu)服務(wù)
It main customers are the elderly ,which means older people.公司主要的客戶是老人,也就是說上了年紀(jì)的人.
main 主要的.
elderly 年老的,上了年紀(jì)的(帶有敬意) the elderly 老人(總稱)
There is also a small service charge for each service call.沒打一通服務(wù)電話,需要交一小筆服務(wù)費(fèi)用.
charge 費(fèi)用(尤指某一活動(dòng)或服務(wù)的價(jià)格) fee更側(cè)重于專業(yè)服務(wù)費(fèi)而付出的費(fèi)用.
service charge 服務(wù)費(fèi) (國(guó)外吃飯賬單上如果已經(jīng)有個(gè) service charge這一項(xiàng),就不用給小費(fèi)啦~)
service call 服務(wù)電話
The company was established 5 years ago,and is growing rapidly.公司是五年前創(chuàng)立的,而且發(fā)展非常迅速.
establish 創(chuàng)立,建立
被動(dòng)語態(tài) + 一般過去時(shí) was established 5年前是過去的時(shí)間,公司五年前 被創(chuàng)立.
The company plans to expand to 10 cities within the next 24 months.公司打算24個(gè)月內(nèi)擴(kuò)張至10個(gè)城市
expand 擴(kuò)張 增加(動(dòng)詞) expand to 10 cities.擴(kuò)張到10個(gè)城市
within the next 24 months 在接下來24個(gè)月內(nèi)
In each city,there is a small central office in a low-rent area of the city.在每個(gè)城市的低租金地界,都有一個(gè)總辦公室.
central (名詞center的形容詞形式) 中心的,中央的
central office 中央辦公室,總辦公室 central London 倫敦的中心地帶
rent 租金 low-rent 租金低的(形容詞)
The central office handles the business,advertising,payroll and billing.總辦公室處理生意,廣告,薪資管理還有寄發(fā)賬單.
advertising 廣告,廣告業(yè)務(wù)
payroll 薪資管理
billing 寄發(fā)賬單
It also takes calls from customers ,either online or by telephone.也接顧客的電話,要么是在線,要么是電話.
take call 接電話
either...or...要么...要么...
When a customer calls in to the central office,a service employee is contacted.當(dāng)一個(gè)顧客電話打進(jìn)總辦公室,會(huì)有一位客服被聯(lián)系到.
call in 打進(jìn)電話
service employee 客服
contact 聯(lián)系,聯(lián)絡(luò).
They are not centrally located ,so it's quicker and easier for them to travel to a customer home.
it's + adj + for sb. to do sth.對(duì)某人來說做某事是怎么樣的
It's good for you to exercise a bit after work.下班以后鍛煉一下對(duì)你來說是很好的.
located 位于 坐落 centrally located 集中地
Quick Serve 2
Quick Serve has an excellent reputation ,It's prices are reasonable and it's services are efficient.Quick Serve 有著很好的聲望,他的價(jià)格是合理的,他的服務(wù)是高效的.
reputation 名譽(yù),聲望
reasonable 合情理的
efficient 高效的
In this type of business ,person to person contact is the key to success.在這種生意中,面對(duì)面的接觸是成功的關(guān)鍵.
person to person 面對(duì)面的 ,直接的. person to person contact 面對(duì)面的接觸
key 鑰匙,最重要的部分,關(guān)鍵 the key to 是什么的關(guān)鍵
the key to success 成功的關(guān)鍵
This kind of word-of-month advertising is very cost efficient.這種口口宣傳的方式是非常劃算的.
word-of-month 口頭的,口碑的. word-of-month advertising 口口相傳
cost efficient 合算的,劃算的
In other words,quality service provides its own reward to the company.換句話說,高質(zhì)量服務(wù)給公司本身帶來獎(jiǎng)賞.
in other words 換句話說,換言之
reward 獎(jiǎng)賞,獎(jiǎng)勵(lì),報(bào)酬
provide reward to sb. 為某人提供獎(jiǎng)勵(lì)
The company takes great pride in being honest with its customers.公司為誠(chéng)信對(duì)待顧客感到非常驕傲.
honest 誠(chéng)信
pride 自豪,驕傲(名詞) take pride in sth.為...干到自豪,為...感到驕傲
跟動(dòng)作,動(dòng)詞需要變?yōu)閕ng形式
With the aging population,there are more elderly people who need home repair services.There people need to have
confidence in the service provider.隨著人口逐漸老齡化,會(huì)有更多的老人需要家居維修的服務(wù).這些老人家需要對(duì)提供者有信心
aging 衰老的,變老的 With the aging population 隨著人口老齡化
confidence 信心,信任. have confidence in 對(duì)...有信心.
service provider 服務(wù)提供者,供應(yīng)商
These people don't mind paying a reasonable fee for high quality service.
high quality service 高質(zhì)量服務(wù).
mind 作動(dòng)詞:介意,反對(duì),用于疑問句和否定句中 ,don't mind doing sth.不介意做某事
I don't mind working a few more hours in the office.我不介意在辦公室多工作幾個(gè)小時(shí).
mind 作名詞: 大腦,頭腦.
What do you have in mind? 你有什么想法嗎?
The company provide s a range of service plans,each with a different subscription price.公司提供一系列的服務(wù)方案,每個(gè)方案定價(jià)不同.
a range of 一系列... a range of service plan 一系列的服務(wù)方案
subscription 動(dòng)詞subscribe 的名詞形式 subscription price 訂購(gòu)價(jià)格.
The least expensive service plan is called the basic plan.最便宜的套餐叫做基礎(chǔ)套餐.
the least expensive 最便宜的(形容詞expensive 的最低級(jí)形式)
basic 基礎(chǔ)的,基本的 the basic plan 基礎(chǔ)套餐
In addition ,Quick Service gives bonus points to customers for each year that
they subscribe.除此以外,Quick Service 每年給顧客提供消費(fèi)積分.
in addition 除此以外
bonus 獎(jiǎng)金 津貼
point 得分,比分 bonus point 消費(fèi)積分
In addition ,Quick Service gives bonus points to customers for each year that
they subscribe.除此以外,Quick Service 每年給顧客提供消費(fèi)積分.
