NAB出現(xiàn)系統(tǒng)故障未能將貸款與抵消賬戶掛鉤之后，已經(jīng)向966個(gè)住房貸款客戶退還了170萬澳元額外多收取的利息
這是在Westpac銀行上周發(fā)生的系統(tǒng)性失誤之后發(fā)生的另一個(gè)類似錯(cuò)誤，Westpac銀行正在向客戶償還1100萬美元记罚。
在客戶投訴后，NAB進(jìn)行了內(nèi)部審查，發(fā)現(xiàn)在2010年4月至2017年8月期間，并沒有將一些抵消賬戶與經(jīng)紀(jì)人發(fā)起的貸款掛鉤病袄。 這導(dǎo)致那些客戶在他們的住房貸款上支付過多的利息。
sources：
NAB repays $1.7m to mortgage customers after offset account glitch
National AustraliaBank has refunded $1.7 million to 966 home loan customers after a system glitchfailed to link loans to offset accounts
This follows lastweek’s system blunder at Westpac, which left owner occupier mortgageescontinuing to pay interest on their interest-only loans even after they weremeant to convert into principal and interest products. Westpac is repaying $11million to customers.
Following customer complaints, NAB conducted an internal review that found that between April 2010 and August 2017 it had not linked some offset accounts to broker originated loans. This resulted in those customers overpaying interest on their home loan.
