【學習筆記】懂你英語 商務英語 Level 5 Unit 1 Part 4（II）詞匯 How to Handle Them

Difficult employees are hard to manage, but they should not be ignored.

Here are some guidelines that can help you handle them.

Observe the behavior. 觀察行為

Before actually approaching the difficult employee, you need to observe their behavior. 【朗讀】

Consider how their behavior has changed, or how it has been a problem.? 【跟讀】

Collect facts about the difficult employee's behavior instead of?speculating?or believing office rumors. 【填空】

Listen to the employee.

You can have a one-on-one conversation with the employee to listen to what they have to say.

It gives them a chance to explain and may help you identify the cause of their behavior.

For example, they may have personal problems that make them negative.

Or maybe they feel undervalued or are even unaware of how they're acting.

【選擇】-What should you avoid doing when observing a difficult employee?? ? -believing gossip about the employee

【選擇】-Why should you spend time listen to difficult employee?? ? -It?gives you a strong sense of the roots of their behavior.

【填空】Having a one-on-one conversation with the difficult employee may help you identify the cause of their behavior.

【填空】Maybe the difficult employees feel undervalued or are unaware of how they are acting.

Discuss solutions.? 討論解決方法

Once you know what is causing their negative behavior, you can come up with solutions for it.

For example, if an employee feels undervalued, you could consider giving them more responsibility.

Addressing the core needs of an employee can improve their behavior.【填空】?滿足員工的核心需求可以改善他們的行為银舱。

Follow up with the employee.? 跟進員工的進展

After the discussion, regularly follow up with the employee to check their performance.

Throughout the process, you need to offer advice and be supportive.

With regular feedback and guidance, an employee can gradually improve. 【跟讀】

But if the employee hasn't changed, you may need to involve HR to take further management actions.

【選擇】-Why should you regularly follow up with a difficult employee?? ? ?-To monitor their behaviors.

【選擇】To have a one-on-one conversation with an employee.

【填空】If an employee feels undervalued, you could consider giving them a challenging task.??如果員工覺得自己被低估了注益，你可以考慮給他們一個有挑戰(zhàn)性的任務鳞疲。

【填空】Make sure to follow up with the employee to check their performance.??確保跟蹤員工的工作表現(xiàn)螃诅。

【填空】If the employee hasn't changed, you may need to involve HR to handle the situation.? ?如果員工沒有改變，你可能需要人力資源來處理這種情況累澡。