一柴灯、Self-Awareness
1、I control my own disruptive(破壞的)emotions and impulses(沖動(dòng))
2费尽、I act with honesty, integrity(廉正) and can be trusted by others
3赠群、I am conscientious(有良心) - I manage myself and my responsibilities
4、I am adaptable and capable of adjusting to changing situations
5旱幼、I drive myself to meet my internal standard of excellence, I seize opportunities that come my way
二查描、Self-Management
1、Monitor your 'self talk'
2柏卤、Accept responsibility for your emotional responses in the workplace
3冬三、Anticipate emotional 'triggers' and prepare to manage them
4、Reframe an irritating situation into a problem-solving exercise
5缘缚、Use humor
6勾笆、Never underestimate the power of taking deep breaths(永遠(yuǎn)不要低估深呼吸的力量)
三、Social Awareness
1桥滨、Empathy
2窝爪、Organizational Awareness
四、Relationship Management
1齐媒、Influence
2蒲每、Inspirational Leadership
3、Coach and Mentor
4喻括、Conflict Management
5邀杏、Teamwork
總結(jié) Developing Your Emotional Intelligence
1、Gain clarity by seeking feedback from others
2唬血、Develop the EI dimensions that you use less often
3望蜡、Amplify your awareness about how others respond to you and seek on how you could use EI dimensions better
4唤崭、Flex your style to be most appropriate for the situation in order to have the most position impact on organizational climate
