?酒店投訴
Good evening, sir.晚上好，先生蒲凶。
How can I help you?我能幫你什么忙嗎?
Yes, we just checked in, and our room is unacceptable.是的觅闽，我們剛?cè)胱「遥覀兊姆块g不能接受怪得。
It's room 1810.這是1810房間甜害。
Is there something wrong with the room?房間有什么問題嗎?
Yes, there certainly is.是的舶掖，當(dāng)然有。
We requested a non-smoking room, but the room smells of smoke.我們要求一間無煙房間尔店，但房間有煙味眨攘。
What's wrong with the room? It smells of smoke這個房間怎么了?有煙味
Let me check.讓我查一下。
Yes, that room is supposed to be a non-smoking room.是的闹获，那個房間應(yīng)該是無煙區(qū)期犬。
Well, somebody certainly didn't follow the rules.當(dāng)然有人沒有遵守規(guī)定。
The curtain smells like?cigars.窗簾聞起來像雪茄避诽。
We can hardly breath, and the windows won't open.我們幾乎不能呼吸龟虎，窗戶也打不開。
Right, the windows don't open, sir.是的沙庐，窗戶打不開鲤妥，先生。
I'm really sorry about this.我真的很抱歉.
Let me see if I can find you another room.我看看能不能給您另找一個房間拱雏。
Yes, please.是的,請棉安。
We certainly can't stay in that room.我們當(dāng)然不能呆在那個房間里。
Both of our kids have?asthma, so the smell of smoke can cause breathing problems.我們的兩個孩子都有哮喘铸抑，所以煙味會引起呼吸問題贡耽。
Yes, I understand your?concern.是的，我理解你的擔(dān)心。
They can't stay in the room becauseit can cause breathing problems for their kids.他們不能呆在房間里蒲赂，因為這會給他們的孩子帶來呼吸問題阱冶。
Sir, I'm afraid we don't have any other rooms with two double beds.先生，恐怕我們沒有其他兩張雙人床的房間了滥嘴。
If you'll excuse me, I'll speak with my manager.如果你不介意的話木蹬，我想和我的經(jīng)理談?wù)劇?/p>
Sorry about this.Thank you.謝謝你！
We are really tired, and we would like to get some rest as soon as possible.我們真的很累若皱，我們想盡快休息一下镊叁。
Yes, I understand.是的,我明白了。
If you don't mind,could you waitin the?lounge?near the elevators.如果您不介意的話走触，可以在電梯附近的休息室等我嗎?
I shouldn't be long.我不會太久的晦譬。
Sure, I hope it doesn't take time.當(dāng)然，我希望不花時間饺汹。
The hotel staff member is being polite and understanding.酒店的工作人員既禮貌又善解人意蛔添。
They can't stay there because both of their kids have asthma.
Good evening sir, I'm the manager here, I'm sorry to hear about your room.晚上好痰催，先生兜辞，我是這里的經(jīng)理，很抱歉聽到您的房間的消息夸溶。
Yes, we are not happy, and we are really tired.是的逸吵，我們不快樂，我們真的很累缝裁。
I hope you can help us.我希望你能幫助我們扫皱。
I'm sure we can.我相信我們能做到。
Since we don't have another non-smoking room for you, I'll upgrade you to a?suite.既然我們沒有無煙房間給你了捷绑，我就把你升級到套房韩脑。
Would that be ok?可以嗎?
Yes, that would be fine.是的，那太好了粹污。
There is no extra cost, right?沒有額外的成本段多，對吧?
No sir.不,先生。
There will be no extra charge.不會收取額外費用壮吩。
What does the manager offer to do?upgrade them to a suite經(jīng)理提出做什么?升級到套件
And it's non-smoking, right?而且是無煙的进苍，對吧?
Yeah sir.是的先生。
I've confirmed that it's?a?non-smoking.我已經(jīng)確認(rèn)是無煙的鸭叙。
Thanks, I really appreciate your help.謝謝觉啊，非常感謝你的幫助。
It's my pleasure, sir.這是我的榮幸沈贝，先生杠人。
I hope you and your family have a wonderful stay with us.我希望您和您的家人在我們賓館過得愉快。
Here is my card.這是我的名片。
If there is anything else I can do for you, please let me know.如果還有什么我能幫忙的嗡善，請告訴我市俊。
I will.我會的。
Have a good evening.晚上好滤奈。
Thank you sir, and once again, let me?apologize for this inconvenience.謝謝您摆昧，先生蜒程，我再次為給您帶來的不便表示歉意。
The manager?confirms?that it's a non-smoking room.經(jīng)理確認(rèn)這是一間無煙房間昭躺。
He?upgrades them to a suite.他把他們升級到套房。
