假定你是 HJR 電腦公司售后服務(wù)部的 John Green。你昨天收到了客戶 Sam 的來信稱，他新
買的電腦不能正常啟動。現(xiàn)在你以 John Green 的名義給 Sam 寫一封道歉信。
寫信日期：3 月 12 日
內(nèi)容主要包括：
1.首先對產(chǎn)品出現(xiàn)的問題表示歉意租漂；
2.指出公司會及時提供具體解決方案，必要時會更換新機器颊糜；
3.再次對給客戶造成的不便表示歉意哩治。
注意信函格式！
范文:
March 12
Dear Sam,
This is John Green from HJR Company. I’m sorry to hear that your newly-bought computer
can not work properly. For this, we show our deepest apology. After receiving your letter, our
company pays prompt attention to the problem. We will work on a specific solution to the
problem as soon as possible. Our After-sale Service Department will get in touch with you in time.
If necessary, we’ll replace your computer with a new one.
Please accept our sincere apology again.
? ? ? ? ? Sincerely yours,
? ? ? ? ? ? John Green
