Hotel Complaint 酒店投訴
Good evening, sir.晚上好窒朋，先生。
How can I help you?我能幫你什么忙嗎?
Yes, we just checked in, and our room is unacceptable.是的蝗岖，我們剛?cè)胱〗男桑覀兊姆块g不能接受。
It's room 1810.這是1810房間抵赢。
Is there something wrong with the room?房間有什么問題嗎?
Yes, there certainly is.是的欺劳，當(dāng)然有唧取。
We requested a non-smoking room, but the room smells of smoke.我們要求一間無煙房間，但房間有煙味划提。
What's wrong with the room? It smells of smoke這個(gè)房間怎么了?有煙味
Let me check.讓我查一下枫弟。
Yes, that room is supposed to be a non-smoking room.是的，那個(gè)房間應(yīng)該是無煙區(qū)鹏往。
Well, somebody certainly didn't follow the rules.當(dāng)然有人沒有遵守規(guī)定淡诗。
The curtain smells like?cigars.窗簾聞起來像雪茄。
We can hardly breath, and the windows won't open.我們幾乎不能呼吸伊履，窗戶也打不開韩容。
Right, the windows don't open, sir.是的，窗戶打不開湾碎，先生。
I'm really sorry about this.我真的很抱歉
Let me see if I can find you another room.我看看能不能給您另找一個(gè)房間奠货。
Yes, please.是的,請(qǐng)介褥。
We certainly can't stay in that room.我們當(dāng)然不能呆在那個(gè)房間里。
Both of our kids have?asthma, so the smell of smoke can cause breathing problems.我們的兩個(gè)孩子都有哮喘递惋，所以煙味會(huì)引起呼吸問題柔滔。
Yes, I understand your?concern.是的，我理解你的擔(dān)心萍虽。
They can't stay in the room becauseit can cause breathing problems for their kids.他們不能呆在房間里睛廊，因?yàn)檫@會(huì)給他們的孩子帶來呼吸問題。
Sir, I'm afraid we don't have any other rooms with two double beds.先生杉编，恐怕我們沒有其他兩張雙人床的房間了超全。
If you'll excuse me, I'll speak with my manager.如果你不介意的話，我想和我的經(jīng)理談?wù)劇?/p>
sorry about this 對(duì)此我表示抱歉
We are really tired, and we would like to get some rest as soon as possible.我們真的很累邓馒，我們想盡快休息一下嘶朱。
Yes, I understand.是的,我明白了。
If you don't mind,could you wait in the?lounge?near the elevators.如果您不介意的話光酣，可以在電梯附近的休息室等我嗎?
I shouldn't be long.我不會(huì)太久的疏遏。
Sure, I hope it doesn't take time.當(dāng)然，我希望不花時(shí)間救军。
The hotel staff member is being polite and understanding.酒店的工作人員既禮貌又善解人意财异。
Good evening sir, I'm the manager here, I'm sorry to hear about your room.晚上好，先生唱遭，我是這里的經(jīng)理戳寸，很抱歉聽到您的房間的消息。
Yes, we are not happy, and we are really tired.是的拷泽，我們不快樂庆揩，我們真的很累俐东。
I hope you can help us.我希望你能幫助我們。
I'm sure we can.我相信我們能做到订晌。
Since we don't have another non-smoking room for you, I'll upgrade you to a?suite.既然我們沒有無煙房間給你了虏辫，我就把你升級(jí)到套房。
Would that be ok?可以嗎?
Yes, that would be fine.是的锈拨，那太好了砌庄。
There is no extra cost, right?沒有額外的成本，對(duì)吧?
No sir.不,先生奕枢。
There will be no extra charge.不會(huì)收取額外費(fèi)用娄昆。
What does the manager offer to do?upgrade them to a suite經(jīng)理提出做什么?升級(jí)到套件
And it's non-smoking, right?而且是無煙的，對(duì)吧?
Yeah sir.是的先生缝彬。
I've confirmed that it's?a?non-smoking.我已經(jīng)確認(rèn)是無煙的萌焰。
Thanks, I really appreciate your help.謝謝，非常感謝你的幫助谷浅。
It's my pleasure, sir.這是我的榮幸扒俯，先生。
I hope you and your family have a wonderful stay with us.我希望您和您的家人在我們賓館過得愉快一疯。
Here is my card.這是我的名片撼玄。
If there is anything else I can do for you, please let me know.如果還有什么我能幫忙的，請(qǐng)告訴我墩邀。
I will.我會(huì)的掌猛。
Have a good evening.晚上好。
Thank you sir, and once again, let me?apologize for the same inconvenience.謝謝您眉睹，先生荔茬，我再次為給您帶來的不便表示歉意。
The manager?confirms?that it's a non-smoking room.經(jīng)理確認(rèn)這是一間無煙房間竹海。
He?upgrades them to a suite.他把他們升級(jí)到套房
