Effective email writing= formulaic patterns+clear thinking+empathy
寫作前思考：
① 誰是收件人卦睹？② 寫作的目的是什么？③有哪些必寫的細(xì)節(jié)？
郵件標(biāo)題很重要绣溜，好的標(biāo)題可以讓收件人
① 快速知曉相關(guān)性（relevance），點(diǎn)開郵件
② 對(duì)郵件內(nèi)容有預(yù)判吨岭，快速回應(yīng)
Shared ride overcharge and refund request
稱謂：
To Whom It May Concern：
Dear Sir/Madam,
Hello Uber support team,
Hello Uber customer service team,
第一段：說明意圖模燥，開門見山，并提供對(duì)方處理你所述事件所需的信息 ：
I’m writing to request/inquire/complain/comfirm...
For your reference, my email address linked to X is Y
I'm writing to report an overcharge and request a refund. FYR, my email address linked to Uber is XXX
第二段描述事件：
Yesterday afternoon I made an Uber shared ride request which was priced at $6. As the IPhone app interface didn't show "request confirmed" or a similar notification, I called the driver Daniel to double-check first 1) that he confirmed the request, and 2) second it's a shared ride. After I got off the car, I realized the shared ride cost me $15, not $6.
第三段：重申訴求
Attached is X
I'm attaching X to this email.
The attached file is the document that you requested.
I would like to request...
Attached is the e-receipt. I would like to request a refund of the overcharged portion, i.e. $9. if not a full refund.
第四段：結(jié)尾
Looking forward to hearing from you.
Thank you in advance!
Looking forward to hearing from you. Thank you so much!
Yours,
kate
寫得漂亮的句子
意外學(xué)到的小表達(dá)：
turn a crisis into a prospect
glitch/hiccup 小故障小毛病剖笙，小問題
promptly and properly ?及時(shí)且妥善
mindful ?記著卵洗，想著，考慮到
Mindful of the danger of tropical storms, I decided not to go out.?想到熱帶風(fēng)暴的危險(xiǎn)，我決定不出門过蹂。
rule of thumb 基本原則十绑，大致原則
The?rule?of?thumb?for packing is pack less, not more.行李打包大致的原則就是要帶得少而不是帶得多。
