Introduction

n What is a Good Business Email?

n A good business email is one that can clearly & effectively deliver your intention, meaning, background/or reason.

n永遠(yuǎn)牢記商業(yè)書(shū)信不是在寫(xiě)情書(shū)误墓，應(yīng)該明確地點(diǎn)明你的來(lái)意。客套話能省即省输硝。

Why are good business writing skills important?

n 1.Customers see your writing more than they see you.

n 2.Good writing skills show that you really care.

n 3.Good writing skills contribute more forcefully to arguments/persuasion/selling.

n 4.Good writing skills reduce risk of losing a customer or damaging a customer relationship, and foster good relationships with colleagues.

n 許多人雖然與客戶通了無(wú)數(shù)的Email,但彼此可能未曾謀面唠摹。因此一份合宜的商業(yè)書(shū)信不但可以幫助你建立正面的形象花吟，也可以避免因語(yǔ)言隔閡造成爭(zhēng)端或破壞與上級(jí)與客戶間的友好關(guān)系萄喳。

商務(wù)英語(yǔ)電子郵件寫(xiě)作應(yīng)遵循的5C原則

n Correctness? ? 正確 稱謂洞焙、用詞寒矿、郵件主題

n Conciseness? 簡(jiǎn)明 內(nèi)容簡(jiǎn)明扼要

n Completeness 完整 有頭有尾（問(wèn)候語(yǔ)&結(jié)束語(yǔ)）

n Clearness? ? ? ? 清晰 ? ? ? ? 將內(nèi)容講清楚

n Courtesy? ? ? ? ? 謙恭 ? ? ? ? 態(tài)度友好真誠(chéng)

常見(jiàn)的商務(wù)英語(yǔ)電子郵件

n①寫(xiě)信人Email地址突琳、收信人Email地址、抄

送收信人Email地址符相、密送收信人Email地址拆融。

n②主題（點(diǎn)明郵件主旨）

n③稱呼、開(kāi)頭啊终、正文镜豹、結(jié)尾句。

n④禮貌結(jié)束語(yǔ)孕索。

n⑤寫(xiě)信人全名逛艰、寫(xiě)信人職務(wù)及所屬 部門(mén)、地址搞旭、電話號(hào)碼散怖、傳真等。 n商務(wù)信件中要特別注意稱呼的禮貌得體肄渗。

n 如不知對(duì)方姓名只知頭銜镇眷，可用 Dear + Title 作為稱呼或

Dear Sir/Sirs, Dear Madam/Madams, Dear Sir or Madam;如只知對(duì)方 姓名不知性別，可用Dear+全名翎嫡；如郵件為一封通函欠动，則用Dear All作為郵件稱呼。

n 正文應(yīng)結(jié)構(gòu)清楚惑申，便于閱讀具伍，如內(nèi)容較長(zhǎng)，可使用小標(biāo)題圈驼、小段落人芽、星號(hào)、下劃線等 方式使郵件眉目清楚绩脆、一目了然萤厅。一般包括三部分： 第一部分是開(kāi)頭橄抹，需要開(kāi)門(mén)見(jiàn)山地說(shuō)明寫(xiě)信的原因和目的。

n 如果是回信惕味，還要說(shuō)明何時(shí)收到對(duì)方關(guān)于什么內(nèi)容的信楼誓。第二部分是信的核心和主要內(nèi)容，把開(kāi)頭提出的問(wèn)題進(jìn)行充分的說(shuō)明和解釋名挥。

n 第三部分是信的結(jié)尾疟羹，通常以禮貌的祝福或者愿望來(lái)結(jié)束躺同。

注：齊頭式結(jié)構(gòu)阁猜，在商務(wù)英語(yǔ)中比較流行丸逸。因此整篇郵件頂頭寫(xiě)蹋艺，前端不需空格。

商務(wù)英語(yǔ)電子郵件的基本格式

n Dear Mr. xx/Mrs. xx/Sir/Madam/all,

n正文

n Best Regards, /Yours Sincerely,

n XXX

Example

Dear David and Steve,----------(Salutation) 稱謂 Good afternoon.

On May 10, 2010, a raid action against this target was conducted. On site, totally 77 boxes and 7200 meters UTP Cables were seized. Please provide us with verification report and price certificate. Samples would be sent to you soon. Thank you.

Should you have any comments or suggestions, please contact us at any time.

Best Regards,-----------(Complimentary Close) 問(wèn)候語(yǔ) Sincerely yours/ Yours truly/ Best wishes

Piggy Zhu--------------(Signature)

Shanghai GreRoyalt & Co.,

2505, Universal Mansion

168 Yu Yuan Lu, Shanghai 200040 Tel.: +86 21 5108 2633 fax.: +86 21 6249 3321

ATTENTION黄刚！

1. 頂格捎谨，段落之間空一行。英文郵件憔维，標(biāo)點(diǎn)符號(hào)后需空一格涛救。慎用帶感情色彩的標(biāo)點(diǎn)符號(hào)，例如“业扒！”检吆。

2. 字體可使用默認(rèn)字體，建議中文使用宋體程储，英文使用

Times New Roman,字號(hào)為小四蹭沛，切忌字體混用。字體無(wú)特殊

情況無(wú)需加粗章鲤。必要時(shí)可使用紅摊灭、藍(lán)兩色字體起到強(qiáng)調(diào)作用。

3. 不要隨便標(biāo)注郵件重要性败徊。

4. 郵件主題需點(diǎn)名郵件內(nèi)容帚呼，且同一主題的郵件只討論與此主題相關(guān)的事情，不要牽扯到其他方面皱蹦。

5. 回復(fù)郵件需明確煤杀，有條理，務(wù)必將對(duì)方的問(wèn)題全部解釋清楚沪哺。

6. 最好將附件命名為其內(nèi)容主旨沈自，且在發(fā)送之前自行檢測(cè)附件內(nèi)容。

7. 語(yǔ)言需正式凤粗，通順酥泛。

錯(cuò)誤示范

Hi,

① I'm sorry about this. ② Now, we have been clear about the problem about our system. ③ There is a new colleague joining our team, and he will arrange for checking the system. ④ Because he is busy with another requirement now, he will give us the optimal plan after finishing that one. Regards!

修改

n 整片郵件的格式(稱呼今豆、落款等)不規(guī)范，英文書(shū)信中標(biāo)點(diǎn)后面必須空一 格柔袁。

n ①語(yǔ)句不完整呆躲，this指什么？

n ② 同一個(gè)句子中連續(xù)出現(xiàn)2個(gè)about, 重復(fù)捶索。后一個(gè)應(yīng)該為of,表示從屬關(guān)系插掂。

n ③ ④語(yǔ)句表達(dá)不合理，在發(fā)信方對(duì)于出現(xiàn)的問(wèn)題十分焦急的情況下應(yīng)告知對(duì)方承諾解決的時(shí)間以及相應(yīng)的計(jì)劃等腥例，不能用責(zé)任人不在或沒(méi)有時(shí)間來(lái)推脫辅甥。

Dear Mr.XXX,

I m sorry about the problem of our system. I sincerely apologize for it and

we’ll try our best to solve the problem in a week. (此處可加上具體的解決方案)Please contact me if you have any question.

Best Regards, XXX

Use the Right Greeting:使用正確的稱呼。

n 盡管用 “Hey”作為寫(xiě)給朋友的電子 郵件開(kāi)場(chǎng)白沒(méi)有任何問(wèn)題燎竖，但最好不要用這種方式給潛在的商務(wù)伙伴寫(xiě)信璃弄。

n 另一方面，使用非常正式的傳統(tǒng)開(kāi)場(chǎng)白构回∠目椋”Dear Sir”也已經(jīng)過(guò)時(shí)了，最好寫(xiě)成 "Dear Mr. / Ms." 后跟那個(gè)人的姓氏纤掸。同事之間脐供，通常可直呼其名借跪，如"Dear John"政己。

n Keep it Short and Clear: 使郵件簡(jiǎn)潔明了。有些情況下可能需要用華麗的詞藻和復(fù)雜的句式來(lái)彰顯你的聰明才智掏愁。而在用英語(yǔ)寫(xiě)郵件時(shí)歇由，清晰、有條理 的方式才是最佳選擇托猩。在郵件的第一段清楚表明寫(xiě)信的目的印蓖，保證每段中都 有代表核心觀點(diǎn)的中心句。使用類(lèi)似“first,

second, next, and finally”的詞引導(dǎo)讀者你 所要表述的每一個(gè)觀點(diǎn)京腥∩馑啵可以用"If you have any other questions please feel free to contact me."來(lái)結(jié)束郵件，可以為對(duì)方創(chuàng)造進(jìn) 一步交流的前提公浪。 Be polite and tactful:

懂得謙遜和準(zhǔn)確傳達(dá)信息的重要性他宛。"I want."之類(lèi)的詞 能避免則避免出現(xiàn)，相比之下欠气，"I would like"顯得更尊重對(duì)方厅各。又如"I am interested in"是提出請(qǐng)求建議或?qū)で笠庖?jiàn)的好方法。 電子郵件正確結(jié)

尾： "I am looking forward to your reply," "Thank you,"或者 "Sincerely" 都是給收信人留下好印象的結(jié)尾方式预柒。

Salutation稱謂

n Mr./ Mrs./ Miss/ Ms.

n Last name/ family name/ surname

n first name/ given name

n Dear / Hi

n Sir/ Madam

n Dear Sir/ Madam

n To whom it may concern

Reference for Beginning 郵件開(kāi)頭

n with reference to your job post on the internet,

n regarding your letter of July 10,

n about your phone call today,

n Thank you for your letter of August 5,

Reasons for Writing郵件的目的

n I am writing to inquire about ...

n I want to clarify the details ...

n I would like to confirm...

n I suggest that we should set up a meeting...

n Attached please find...

Request for Action 請(qǐng)求對(duì)方行動(dòng)

n We would be grateful if you could…

n I would appreciate if you can…

n Please make sure you can…

n Could you please let me know what you think?

n Please send it back to me by tomorrow.

Closing Remarks 結(jié)束語(yǔ)

n Thank you for your help

n Please contact us again if we can help.

n If there are any problems, please...

n I look forward to hearing from you soon. /meeting you next Tuesday. /seeing you next Thursday.

Polite Closing禮貌性結(jié)語(yǔ)

n Your sincerely

n Sincerely,

n Best wishes,

n Best regards,

n Regards,

n All the best, Cheers,

常用縮寫(xiě)

n ASAP = As Soon As Possible? 盡快

n FYI = For Your Information? 你要的信息

n PLS = Please? 請(qǐng)

n BTW = By The Way? 順便

n P.S. = Postscript? 附言

n i.e. = that is? 即队塘，也就是說(shuō)

n info. = information 信息

n n/a = not applicable 不適用

n Qty = quantity? 數(shù)量

例句

n 1.Initiate a meeting 發(fā)起會(huì)議

n I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you

and Ben. 我建議我們今晚九點(diǎn)半和Brown小聚一下,你和 Ben有沒(méi)有空?

n I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建議我們就A項(xiàng) 目的發(fā)展計(jì)劃開(kāi)會(huì)討論一下袁梗。

n We’d like to have the meeting on Thur. Oct 30. Same time. 十月三十號(hào)(周四),老時(shí)間,開(kāi)會(huì)。

n I want to talk to you over the phone regarding issues about

report development and the XXX project. 我想跟你電話討論下報(bào)告進(jìn)展和 XXX項(xiàng)目的情況憔古。

Seeking for more information/feedbacks/suggestions

咨詢信息/反饋/建議

n Thank you and look forward to having your opinion on the estimation and schedule. 謝謝你,希望能聽(tīng)到更多你對(duì)評(píng)估和日程計(jì)劃的建議遮怜。

n Look forward to your feedbacks and suggestions soon. 期待您的反饋建議!

n What is your opinion on the schedule and next steps we proposed? 你對(duì)計(jì)劃方面有什么想法?下一步我們應(yīng)該怎么做?

n Feel free to give your comments. 請(qǐng)隨意提出您的建議

n Any question, please don't hesitate to let me know. 有任何問(wèn)題,歡迎和我們聯(lián)系。

n Any question, please let me know. 有任何問(wèn)題,歡迎和我們聯(lián)系鸿市。

n Please contact me if you have any questions. 有任何問(wèn)題,歡迎和我們聯(lián)系锯梁。

n Please let me know if you have any question on this. 有任何問(wèn)題,歡迎和我聯(lián)系。

n Your comments and suggestions are welcome! 歡迎您的評(píng)論和建議!

Attachment 附件

n I enclose the evaluation report for your

reference. 我附加了評(píng)估報(bào)告供您閱讀焰情。

n Attached please find today's meeting notes. 今天的會(huì)議記錄在附件里陌凳。

n Attached is the design document, please review it. 設(shè)計(jì)文檔在附件里,請(qǐng)?jiān)u閱。

n For other known issues related to individual features, please see attached release notes. 其他個(gè)人特征方面的信息請(qǐng)見(jiàn)附件内舟。

Thanks note 感謝

n Thank you so much for the cooperation感謝你的合作!

n Thanks for the information 謝謝您提供的信息!

n I really appreciate the effort you all made for this

sudden and tight project. 對(duì)如此緊急的項(xiàng)目你們做出的努力我表示十分感謝合敦。

n Thanks for your attention! 謝謝關(guān)心! Your kind assistance on this are very much appreciated. 我們對(duì)您的協(xié)助表示感謝。

n Really appreciate your help! 非常感謝您的幫助!

郵件自動(dòng)回復(fù)

n Thank you for your email. I’m out of the office and will be back at (Date of Return). During this period I will have limited access to my email.

For immediate assistance please contact me on my cell phone at (your cell phone number).

Best Regards,

Your Name

To improve your Business English Skills 如何增強(qiáng)你目前的商用英文程度

n Focus on English for the specific purposes you need in your field. (針對(duì)你的需要,然后持續(xù)深耕這個(gè)特定的領(lǐng)域)

n Understand that spoken and written language is very different.

(要明白口語(yǔ)英文和書(shū)面英文可是不同的)

n Focus on being aware of and looking for phrases(collocation) whenever you are reading in English or listening to English.

(當(dāng)你在閱讀或聽(tīng)到一句英文時(shí),多注意文字的關(guān)聯(lián)性和使用的片語(yǔ))

n Put some “pleasure” back into studying English: Always reserve some of your “study” time just for reading for just fun.

(最后,就是所有的老師都會(huì)傳授你的一項(xiàng)秘訣: “樂(lè)在學(xué)習(xí)”)

Homework 作業(yè)

n寫(xiě)一封Email, 假設(shè)你是某個(gè)地產(chǎn)公司的秘書(shū)谒获，告知你們?cè)诎屠璧暮献骰锇槟銈兊目偨?jīng)理約翰格林將于六月2日到7日到達(dá)巴黎蛤肌，處理有關(guān)在那開(kāi)樣品房的 事宜壁却，他會(huì)于六月3日下午2:00點(diǎn)拜訪他們批狱。請(qǐng)他們告知這個(gè)時(shí)間是否方便。 如不方便展东，請(qǐng)建議具體時(shí)間赔硫。

Dear Mr./Ms,

Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, on June 3 at 2.00 p.m. about the opening of a sample room there. Please let us know if the time is convenient for you. If not, what time you would suggest.

Yours faithfully,

XX

THANK YOU