１. 在工作中抡驼，郵件是一個(gè)必不可少的溝通工具蹬蚁，同時(shí)也是判斷你的工作能力的一個(gè)途徑趁怔，因?yàn)槟阌肋h(yuǎn)不知道誰可能會讀到你的電子郵件。因此學(xué)會寫一封專業(yè)的商務(wù)郵件至關(guān)重要蚕捉。對于英文郵件而言奏篙，除了和中文郵件一樣需要遵循基本的商務(wù)郵件寫作的原則和禮儀之外，還需要注意以下幾點(diǎn)：
○ 商務(wù)英語郵件書寫的核心是溝通迫淹，其次才是英語
○ 僅僅把問題用英語表達(dá)清楚在工作中是遠(yuǎn)遠(yuǎn)不夠的
○ 同一個(gè)意思不同的表達(dá)方式后果會千差萬別
○ 需要了解不同的溝通習(xí)慣——比如在英文郵件中會經(jīng)常使用公司內(nèi)部的常見縮寫
○ 需要考慮到溝通雙方的文化背景——比如在跨過溝通中要了解外國人的休假時(shí)不工作的習(xí)慣秘通，緊急的事情在對方休假前盡可能找到對方及時(shí)解決
2. 快速回復(fù)郵件的常用說法
○ 場景一：告知發(fā)件人收到了TA的信息你會采取相應(yīng)的行動來跟進(jìn)
§ Well received, I will follow up to take actions accordingly. Will keep you updated.（較正式）
§ Got it. Will follow up and keep you posted.（簡潔）
§ I will take care of? it and let you know once it is done.（簡潔）
§ Got you. Will take actions and update you the progress.（簡潔）
○ 場景二：簡單明了告訴別人采取行動
§ Hi Jack, could you please help on check with Lily to support this case? （簡潔）
§ Hi Jack, please check with Jack about this case. （簡潔）
§ Hi Jack, follow up with Lily on this case. （領(lǐng)導(dǎo)對下屬）
○ 場景三：表示自己同意或確認(rèn)
§ Sure I am OK with it.
§ It works for me.
§ Fine with me.
§ Confirm.
3. 寫長郵件的基本技巧和注意事項(xiàng)
○ 專業(yè)而有吸引力的標(biāo)題
§ 標(biāo)題能高度概括郵件內(nèi)容——方便收件人快速知道郵件信息和后續(xù)郵件的搜索整理
§ 標(biāo)題能說明溝通目的
§ 標(biāo)題有吸引力
○ 邏輯清晰重點(diǎn)突出的內(nèi)容
4. 用好這些詞讓郵件溝通更高效
○ 明確行動和責(zé)任歸屬的詞
§ The support team should own this case.
§ I will drive the project landing
§ I will hold you accountable for the whole project.
○ 推動事情進(jìn)展
§ I will push the vendor harder to speed up.
§ Could you please expedite to fix the issue.
§ We have to accelerate the progress of contract sign off.
○ 告知事情進(jìn)展
§ I would like to inform you that we have just complete the task.
§ I will keep you updated.
§ I will share the progress with you.
○ 凝聚團(tuán)隊(duì)力量
§ Sales team needs to closely collaborate with service team to drive value selling.
§ We can partner with marketing team to identify the white space market.
§ Let's cooperate with our customers to achieve greater success.
○ 調(diào)動資源
§ Tom knows how to orchestrate the resources to achieve his goals.
§ You can leverage the finance team's support to get this done.
The case needs to be escalated to the next level manager.
