# Chapter 1 介紹

Introduction ........................................................................................................... 1

1.1 Purpose of the APICS OMBOK Framework ........................................................1

1.2 Organization of the APICS OMBOK Framework ............. ..... ..... ......................2

1.4 Relevance of operations management ...........................................................4

# Chapter 2 戰(zhàn)略

Strategy ..................... ..... ..... ..... ..... ..... ..................... ..... ..... ................................. 7

2.1 Operations strategy .......................................................... ... ... ......................... 7

2.2 Supply chain strategy ........................................................... ... ....................... 10

2.3 Sustainability ...................................................................................................... 13

2.4 Operations management links to other functional areas . ...........................17

2.5 Product and service design ................. ................. ................. ... ... ...............20

2.6 Strategic capacity ...........................................................................................23

2.7 Project management strategic uses ............................................................23

# Chapter 3 供應鏈

Supply Chain ..... ..... ................ .........................................................................24

3.2 Supply chain visibility, synchronization,and bullwhip minimization ...............24

3.3 Risk management ..............................................................................................24

3.4 Locating facilities ...............................................................................................26

3.5 Distribution .......................................................................................................26

3.6 Warehousing .................................................................................................. 27

3.7 Logistics .............................................................................................................28

3.8 International regulations ..................................................................................30

3.9 Strategic sourcing ..............................................................................................30

3.10 Customer relationship management (CRM) .............................................33

3.11 Lean management .........................................................................................34

# Chapter 4 運營流程

Processes .................................................................................................................. 37

4.1 Process mapping ............................................................................................ 37

4.2 Manufacturing process environments .......................................................... 37

4.3 Service processes ...............................................................................................40

4.4 Quality ................................................................................................................42

# Chapter 5? 計劃與控制

Planning and Control .......................................................................................... 47

5.1 Enterprise resources planning (ERP) ................................................................48

5.2 Inventory ............................................................................................................48

5.3 Master planning .................................................................................................50

5.4 Demand management and forecasting ......................................................50

5.5 Sales and operations planning (S&OP) ........................................................... 53

5.6 Material requirements planning (MRP) ...........................................................56

5.7 Distribution requirements planning (DRP) ...................................................... 57

5.8 Inventory management .................................................................................58

5.9 Inventory models ...............................................................................................58

5.10 Vendor-managed inventory (VMI) .......................................................... 61

5.11 Collaborative planning, forecasting,and replenishment (CPFR) ....... 61

# Chapter 6 排程

Scheduling ..............................................................................................................62

6.1 Routing ..............................................................................................................62

6.2 Standard time ....................................................................................................62

6.3 Scheduling techniques ...............................................................................62

6.4 Master production schedule (MPS).............................................62

6.5 Dispatching ........................................................................................................63

6.6 Queuing and simulation .............................................................................63

6.7 Theory of constraints (TOC) ..............................................................................63

6.8 Service scheduling (days on/days off) ........................................................64

6.9 Advanced planning and scheduling (APS) ...............................................64

6.10 Production activity control (PAC) ...........................................................64

6.11 Manufacturing execution systemsmanagement .......................................64

# Chapter 7 項目管理

Project Management .............................................................................................66

7.1 Project organization and leadership ............................................................66

7.2 Planning processes ............................................................................................66

7.3 Project metrics ....................................................................................................68

# Chapter 8 先進制造與服務技術

Advanced Manufacturing and Service Technology ......................................69

8.1 Information technology .......................................................................69

8.2 Automated manufacturing ..........................................................................71

8.3 Advanced service systems .............................................................................71

# Chapter 9 新型運營技術

Emerging Operations Technologies ........................................................ 73

9.1 Web collaboration/e-business .................................................................. 73

9.2 Warehouse management systems (WMS) ................................................ 73

9.3 Virtual team collaboration ...................................................................... 74

9.4 Rapid prototyping .............................................................................................. 74