一、服務(wù)臺(tái)常用詞匯：
客房預(yù)定room reservation客滿fully booked房間種類types of rooms雙人房double room標(biāo)準(zhǔn)房standard room雙床房twin room高級(jí)房superior room豪華房deluxe room商務(wù)房executive room套房suite普通套房junior room高級(jí)套房senior
suite總統(tǒng)套房Presidential suite朝南的房間a room
facing south公寓套房studio room連通房connecting room相鄰房adjoining
room沒有按預(yù)定抵店no show確認(rèn)信letter of confirmation服務(wù)費(fèi)service charge額外費(fèi)用extra charge班車shuttle bus全價(jià)full price折扣價(jià)discounted
price標(biāo)準(zhǔn)價(jià)rack rate優(yōu)惠價(jià)special price免費(fèi)complimentary rate特大號(hào)床king-size bed大號(hào)床queen-size
bed推遲postpone空房Vacancy/vacant room取消cancel/cancellation更改change預(yù)定book/reserve
二祠够、前廳部
the
front office：前廳部register：登記、注冊(cè)Room Reservation:客房預(yù)訂處Book :預(yù)訂Confirm
:確認(rèn)Counter :柜臺(tái)Double
room:雙人房Single room:單人間Twin room :標(biāo)準(zhǔn)間Deluxe
suite :豪華套房Presidential
suite :總統(tǒng)套房Room
change :房?jī)r(jià)Special
rate :優(yōu)惠價(jià)Service
charge:服務(wù)費(fèi)Discount :折扣Suites:套房Credit
card:信用卡Cash :現(xiàn)金Name tag :標(biāo)簽爽冕，行李牌Luggage/baggage:行李Suitcase :箱子Handbag :手提包
Valuable :貴重物品Breakable :易碎的Full
name:全名Fill in :填寫Nationality
:國籍Departure date :離店日期Signature
:簽名
Passport :護(hù)照Receipt :收據(jù)Fine
:罰金Sundry fee :雜費(fèi)
Bill :賬單Invoice :發(fā)票Mis-check :算賬出錯(cuò)Overpay :多付
Currency :貨幣Airmail :航空郵寄Ordinary bill :普通郵寄Registered mail :掛號(hào)信Charge to the room :掛賬Free of charge :免費(fèi)Exchange rate :兌換率Hotel policy :酒店的規(guī)定Express :快件Deposit :壓金Off-season :淡季bussy / Peak-season :旺季
Arrival list :來客單Telephone directory :電話號(hào)碼本A long distance :長(zhǎng)途電話A local call :市內(nèi)電話Extension :電話分機(jī)
Elevator :電梯Supermarket :超市
三鲁纠、餐飲部
一、器皿
bowl :碗chopsticks :筷子spoon
:調(diào)羹fork :叉子napkin :餐巾
cork :軟木塞screw :開瓶器
二丸相、酒水
cocktail :雞尾酒liquor :烈酒sake :米酒俯在、清酒bitters :必打士竟秫、苦味酒gin fizz :金酒菲士bloody mary :血瑪利orangeade
:桔子水fruit juice :果汁pepsi
:百事可樂seven-up :七喜sherry:雪利酒
kirsch:櫻桃酒coffee:咖啡tea:茶apple juice:蘋果汁beer:啤酒champagne:香檳whisky:威士忌drink list:飲料單wine list:酒水單
四、早餐
1跷乐、dim sum：點(diǎn)心
2肥败、soybean milk：豆?jié){
3、rice gruel：稀飯
4愕提、porridge :粥
5馒稍、deep-fried dough sticks：油條
6、sesame seed pastry：芝麻餅
7浅侨、steamed stuffed bun：肉包
8纽谒、dumpling：水餃
9、pickle :泡菜
10如输、wonton：餛飩
11鼓黔、dessert
:甜點(diǎn)
12、sandwich
:三明治
13不见、noodles
:面條
14澳化、longevity noodles :長(zhǎng)壽面條
15、noodle
soup :湯面
16脖祈、fried
eggs :煎蛋
17肆捕、boiled
eggs :水煮蛋
五刷晋、菜肴
table d’hote :套餐appetizer :開胃品soup :湯salad :色拉
entrée :主菜fry :煎deep-fry :炸sauté :嫩炒braise :燉
boil :煮steam :蒸simmer :煨g(shù)rill :烤bake :烤roast :烤
stuff :釀盖高、填smoke :煙熏lukewarm :微溫oily :太油rare :生一點(diǎn)medium :中等火候well-done :全熟underdone :不熟light :清淡的heavy :口味重的seasoning :調(diào)味品chili :辣椒jam :果醬
poultry :家禽shark’s fin魚翅shrimp
:蝦pigeon :鴿子crab :螃蟹eggplant:茄子vegetable :蔬菜fungus
:蘑菇fillet :里脊
rump :腿肉steak :牛排
六、客房部
switch :開關(guān)IDD：國際直拔DDD：國內(nèi)直拔Turn-down service :做晚床Wardrobe :衣柜眼虱、衣櫥
Mattress :床墊Air-conditioner :空調(diào)器Laundry
:洗衣Express service :快洗Iron
:熨燙Mend :修補(bǔ)dry-cleaned干洗indemnity :賠償shrink縮水fade褪色colorfast :不褪色的laundry bag洗衣袋shirt襯衫coat大衣trousers褲子toilet, lavatory恭桶
toilet paper, toilet roll衛(wèi)生紙toilet paper holder衛(wèi)生紙架toilet cover恭桶蓋toilet seat恭桶座圈hand towel毛巾towelrack, towel rail毛巾架wash basin, hand basin面盆faucet, tap水龍頭shaver outlet, shaver point剃須刀插座bathtub,
bath浴缸bath towel浴巾shower淋浴噴頭shower curtain浴盆簾
soap dish浴皂盒toilet articles盥洗用品towel毛巾handkerchief手帕shampoo洗發(fā)香波hot water熱水soap肥皂
detergent洗衣粉tooth paste牙膏hangers衣架tooth brush牙刷toilet mirror梳妝shaving brush剃須刷shaving cream剃須膏comb梳子hair drier吹風(fēng)機(jī)nail scissors指甲剪bathroom浴室shower bath, shower淋浴dresser梳妝臺(tái)
mirror鏡子toilet, lavatory, washroom衛(wèi)生間water closet, W.C.廁所喻奥；抽水馬桶bathrobe浴衣waste-paper basket廢紙簍
carpet地毯slippers拖鞋closet壁櫥chairs椅子nightstand床頭柜shoe-shiner鞋刷
