What's a Crucial?Conversation?
什么是關(guān)鍵對(duì)話
你一定遇到過(guò)下列情況:
·向上司提出你精心設(shè)計(jì)的方案，卻被潑了一頭冷水。
·要求下屬加班授翻，下屬以沉默相對(duì)抗。
·和家人談"開(kāi)源節(jié)流"，他卻只當(dāng)是耳邊風(fēng)今阳。
·要鄰居遵守公德，對(duì)方卻依然我行我素茅信。
·要你的另一半浪漫些盾舌，對(duì)方卻還是像根木頭一樣。
·請(qǐng)朋友還錢汹押，朋友卻總是找各種借口推托矿筝。
當(dāng)你遇到這些情況時(shí)，你是沉默以對(duì)棚贾，還是尖刻批評(píng)窖维，抑或拍案而起?
現(xiàn)在你不必?zé)懒?
《CrucialConversations：Tools for Talking When Stakes Are High》
將幫助你以四兩撥千斤的方式，
利用各種溝通技巧妙痹，
解決生活中難以應(yīng)對(duì)的各種難題铸史，
成就無(wú)往不利的事業(yè)并擁有更快樂(lè)的人生翅楼。
What's a Crucial?Conversation?
什么是關(guān)鍵對(duì)話
The crucial conversations?we're referring to in the title ofthis book are interactions that happen to everyone.?
They're the day-to-day conversations that affect your life.
Now, what makes one of your conversations crucial as opposed to plain vanilla?
First, opinions vary.
For example, you're talking with your boss about a possible promotion.?
She thinks you're not ready; you think you are.
觀點(diǎn)不一
Second, stakes are high.
You're in a meeting with four coworkers and you're trying to pick a new marketing strategy.?
You've got to do something different or your company isn't going to hit its annual goals.
風(fēng)險(xiǎn)高昂
Third, emotions run strong.
You're in the middle of a casual discussion with your spouse and he or she brings up an "ugly incident" that took place at yesterday's neighborhood block party.?
Apparently not only did you flirt with someone at the party,?
but according to your spouse,
?"You were practically making out."?
You don't remember flirting.?
You simply remember being polite and friendly.?
Your spouse walks off in a huff.
情感運(yùn)行強(qiáng)勁
關(guān)鍵對(duì)話之所以關(guān)鍵是因?yàn)檫@種對(duì)話的結(jié)果會(huì)影響我們的生活質(zhì)量
What makes each of these conversations crucial-and not simply?
challenging,
?frustrating,?
frightening,?
or annoying-is that the results could have a huge impact on the quality of your life.
In each case, some element of your daily routine could be forever altered for better or worse.?
Clearly a promotion could make a big difference.
Your company's success affects you and everyone you work with.?
Your relationship with your spouse influences every aspect of your life.?
Even something as trivial as a debate over a property line affects how you get along with your neighbor.
Crucial Conversationn.A discussion between two or more people where ( 1 ) stakes are high,?
(2) opinions vary,?
and (3) emotions run strong.
How do we typically handle crucial conversations ?
人們是如何對(duì)待關(guān)鍵對(duì)話的
In truth, when we face crucial conversations, we can do one of three things:
? We can avoid them.
? We can face them and handle them poorly.
? We can face them and handle them well.
That seems simple enough.?
Walk away from crucial conversations and suffer the consequences.
Handle them poorly and sufferthe consequences.?
Or handle them well.
Master your crucial conversations and you'll kick-start your career(推動(dòng)你的事業(yè)),?
strengthen your relationships,and improve your health.?
As you and others master highstakes(高風(fēng)險(xiǎn))discussions,
?you'll also vitalize(賦予…生命蚓再；激發(fā))your organization and your community.
Some Common Crucial Conversations
一些常見(jiàn)的關(guān)鍵對(duì)話
? Ending a relationship
? Talking to a coworker who behaves offensively or makes suggestivecomments
? Asking a friend to repay a loan
? Giving the boss feedback about her behavior
? Approaching a boss who is breaking his own safety or qualitypolicies
? Critiquing a colleague's work
? Asking a roommate to move out
? Resolving custody or visitation issues with an ex-spouse
? Dealing with a rebellious teen
? Talking to a team member who isn't keeping commitments
? Discussing problems with sexual intimacy
? Confronting a loved one about a substance abuse problem
? Talking to a colleague who is hoarding infonnation or resources
? Giving an unfavorable performance review
? Asking in-laws to quit interfering
? Talking to a coworker about a personal hygiene problem
