Actions and Change行動和改變
To replace something means to put something else in its place.替換某物的意思是把別的東西放到它的位置上徐鹤。
When something gets old and begins to break down, it may need to be replaced.當某樣東西變老并開始損壞時匣掸，它可能需要更換允粤。
The person whore places some one is the person's replacement.代替某人的人就是這個人的替代者。
When a person leaves a company, the person may need to be replaced by someone else.當一個人離開公司時吗坚，這個人可能需要被其他人替代形娇。
To tear something down means to break it apart.? ?To tear something down的意思是把某物拆開挠铲。
To tear a person down means to hurt them by saying negative things about them.To tear a person down的意思是說某人的壞話傷害了他。
When the old school building was?torn?down, it was?replaced?by a hotel.當舊校舍被拆除時蟹但，取而代之的是一家旅館躯泰。
It may take a long time to tear down a big building.拆除一座大樓可能要花很長時間。
When the old school building wastorndown, it wasreplacedby a hotel.當舊校舍被拆除時华糖，取而代之的是一家旅館麦向。
To construct something means to build it, or put it together.構建某物意味著構建它，或者把它放在一起客叉。
Large construction projects include buildings, bridges, and organizations.大型建設項目包括建筑物诵竭、橋梁和組織機構。
The opposite of constructive, is destructive.建設性的反面是破壞性的十办。
The earthquake destroyed several buildings and left many people without homes.地震摧毀了幾座建筑物秀撇，使許多人無家可歸。
The opposite of “construct” is “tear down”" construct "的反義詞是" tear down "
Destructive comments in a discussion can be very negative and cause bad feelings.在討論中向族，破壞性的評論可能是非常消極的呵燕，會引起不好的感覺。
To be constructive means to help build an idea or process by contributing? something helpful, such as positive feedback.有建設性是指通過貢獻一些有用的東西來幫助建立一個想法或過程件相，比如積極的反饋再扭。
To organize something means to arrange things in an orderly, logic way.組織某物意味著以一種有序的、邏輯的方式來安排事物夜矗。
An organization is something that has a logic structure, such as a well-managed company.組織是具有邏輯結構的東西泛范，例如管理良好的公司。
Some people are poorly organized, so they have a hard time finding things.有些人組織能力差紊撕，所以他們很難找到工作罢荡。
When things are not arranged well, you need to organize.當事情沒有安排好，你需要組織对扶。
An event or party can be well organized, poorly organized or completely?disorganized.一項活動或聚會可以組織得很好区赵，也可以組織得很差，或者組織得很徹底紊亂浪南。
They are too disorganized to get anything done on time他們太沒有條理笼才，不能按時完成任何事情
To support something such as an idea is to help add strength to it.支持一個想法就是幫助它增加力量。
The opposite of support is to undermine or weaken.支持的反面是破壞或削弱络凿。
To work undermine someone means to against them, or make them less support.逐漸削弱某人的意思是反對他們骡送，或者使他們得不到支持昂羡。
To work against someone means to undermine them, or make them less effective.意思是破壞某人的工作，或者降低他們的工作效率摔踱。
If you support someone, it means you are trying to help them succeed.如果你支持某人虐先，這意味著你在努力幫助他們成功。
Types of Information類型的信息
Public information is available to anyone who wants to know it.任何想知道的人都可以得到公共信息派敷。
If a store is opened to the public, it means anyone can come in.如果一家商店對公眾開放赴穗，這意味著任何人都可以進來。
Many people make money by investing in public companies.許多人通過投資上市公司賺錢膀息。
A public company makes its shares available for purchase by any investor.上市公司的股票可供任何投資者購買般眉。
Private information is not open to everyone, but is only available to trusted friends or family.私人信息并不是對所有人開放的，而是只對信任的朋友或家人開放潜支。
Information about one's secret hopes and dreams is usually private.一個人的秘密希望和夢想通常是私人的甸赃。
The password to your bank account is private information.你的銀行賬戶密碼是私人信息。
Most people keep their personal information private.大多數(shù)人都對自己的個人信息保密冗酿。
Confidential information is secret information.機密信息就是機密信息埠对。
Confidential information is not supposed to be shared with others.機密信息不應該與他人共享。
The details of a secret design or how a company makes decisions are often confidential.秘密設計或公司決策的細節(jié)通常是保密的裁替。
Revealing confidential information may be illegal.泄露機密信息可能是違法的项玛。
Gossip is information that is often exchanged because it's exciting or fun, even though it may not be true.八卦是人們經(jīng)常交換的信息，因為它令人興奮或有趣弱判，即使它可能不是真的襟沮。
Office gossip is often entertaining, but it can also be damaging.辦公室八卦通常是娛樂性的，但也可能是破壞性的昌腰。
Gossip may hurt or embarrass the person being gossiped about.說閑話可能會傷害或使被說閑話的人感到尷尬开伏。
When people gossip, they may hurt someone by spreading false or embarrassing information.當人們說閑話時，他們可能會傳播虛假或尷尬的信息來傷害別人遭商。
Opinions are what people think or feel about something, as opposed to factual information.意見是人們對某事的想法或感覺固灵，與事實信息相反。
Factual information is based on facts or evidence, but opinions are what people think or feel.事實信息是以事實或證據(jù)為基礎的劫流，而意見是人們的想法或感覺巫玻。
Opinions often differ, and when they do people may argue.意見往往不一致，當他們這樣做的時候祠汇，人們可能會爭論仍秤。
Someone’s opinion is what they think or feel about something.某人的意見就是他對某事的想法或感覺。
A Customer Complaint
Is this the Ace service center?
Yes, it is sir.
May I help you?
Yes, I'm calling to complain about your service.
Certainly sir, I'm sorry to hear that.
Let me see if there's something I can do to help you.
Please tell me what happened.
I ordered a new washing machine on your website.
It was more than a week ago.
Why is the customer calling ? to complain about something
Before you go on, may I have your order number please?
Sure, it's abc1005.
And may I have the last 4 digits of your social security number?
I don't have a social security number.
I'm an illegal alien.我是非法移民座哩。
Very funny sir.
OK, then what is your first pet's name?好吧徒扶，那你的第一只寵物叫什么名字粮彤？
Mr. Kitty.
Before you go on means before you continue.
OK, I see your all information.
Now, what's the problem?
I ordered the washing machine and paid for it.
Then I chose a delivery date from a set of choices.然后我從一組選擇中選擇了一個交貨日期根穷。
It was supposed to be delivered today, but it's still not here.
Did anyone contact you?
No, I haven't received any messages.
I'm sorry to hear that sir.
What was the customer expecting to happen today? He was expecting the washing machine to be delivered.客戶希望今天發(fā)生什么姜骡？他在等洗衣機送來。
I see here that the washing machine you ordered hasn't arrived in our warehouse yet.我看到你訂的洗衣機還沒到我們倉庫屿良。
It can't be delivered until next week.要到下周才能交貨圈澈。
You don't even have it yet?
Why haven't I been notified?
I took time off from work to be at home today.今天我請假回家。
Where is the washing machine? it's being shifted to their warehouse.
Why did he take time off from work? He stayed at home because he was expecting the delivery.
You should have been notified, by phone or email.你應該通過電話或電子郵件得到通知尘惧。
I wasn't.
I haven't received any notification.我沒有收到任何通知康栈。
This is very upsetting.
I understand, sir.
I'm really sorry for this.
Being sorry isn't enough.
I'm really upset.
This is no way to do business.
Yes sir, I understand.
How does the customer feel? He is really upset.
I can send you a 50 dollar gift coupon as a way to express our appreciation for your patience.我可以給你寄一張50美元的禮券來表達我們對你耐心的感謝。
I don't care about the money.
I don't blame you of course, but I want you to know how disappointed that I am with Ace.我當然不怪你喷橙，但我想讓你知道我對艾斯有多失望啥么。
I expected much better service.我期望得到更好的服務。
What does the service from presentive offer to do? She offers to send the customer a $50 gift coupon.
I'm really sorry sir.
Is there anything else I can do for you?
Yes, there is.
I'd like to cancel the order and get a refund.我想取消訂單并退款贰逾。
I'm sorry to hear that sir, but I understand.
I'll see to it that you get your refund.
How long will it take before I get the refund悬荣？
You should see the credit on your next month's credit card billing statement.你應該在下個月的信用卡賬單上看到信用卡。
Thanks for your help.
You're welcome sir, and once again, please accept my apologies.
What does the customer finally decide to do? he cancels the order.
