1. 如何在30秒內(nèi)爭取客戶注意力
* Walmart is selling our new product, are you interested ? Can I take you 2 minutes ?
? 我們上了一款新產(chǎn)品燥翅， Walmart也在賣响鹃，你有興趣了解一下嗎？就兩分鐘時(shí)間澎迎。
* This is ××, doing ×× for 12 years, our product quality is great, almost no complaint, are you interested ?
? 我是××稼虎，在××這行做了12年衅檀。我們的產(chǎn)品幾乎沒有遇到過投訴，你有興趣了解一下嗎霎俩？
* Do you know ××, he is very famous designer, and he design for us.
? 你認(rèn)識(shí)××， 他是歐美注明的設(shè)計(jì)師沉眶，10年經(jīng)驗(yàn)的打却。
* I find you are selling ××, how is it selling ?
? 我看到你在賣一款產(chǎn)品，這款產(chǎn)品賣的怎么樣谎倔？
* I find you ×× in your website, its old product, did they sell out? ?
? 看到你網(wǎng)上買的這款產(chǎn)品柳击，是2年前的舊款，現(xiàn)在已經(jīng)賣出去了嗎片习？
* I emailed you a new product, sells thirty thousands pieces a month, are you interested in it ?
? 我郵件發(fā)了一款新產(chǎn)品捌肴，最近一個(gè)月賣了3萬臺(tái)蹬叭，不知道你感興趣嗎？
* Just receive a complaint about this product, are you interested ?
? 最近收到一個(gè)投訴状知，關(guān)于這個(gè)產(chǎn)品的秽五，你想聽嗎？
2. 如何巧妙越過前臺(tái)
* Hello, May I speak to Mark ?
? ( Sorry there is no Mark here )
? Oh, sorry, then who is purchasing manager now ?
* Hello, this is Linda, may I know your name ?
? (Mary)?
? Your voice is very nice, May I speak to Mark ?
* Hello Mary, May I speak to Mark ?
* Hello, this is Linda, May I speak to Mark ?? He knows me very well.
* I have something urgent to talk with him, otherwise they will be a big problem.
* He sent me an email ( We have met fair days before), I have something to talk to him.
3. 如何回復(fù)我現(xiàn)在有點(diǎn)忙
* OK, so when are you available ? I can call you.
* Can I call you tomorrow ? Say 10 o'clock tomorrow morning.
* In fact , I have emailed you before, and understand you must be very busy,? so I called and just? ? ? ? take you 2 minutes.
4. 如何回復(fù) “ 我還要再和領(lǐng)導(dǎo)商量一下”
* Did you make all decision to place order ?
* Will you make order if you were boss ?
* Do you have anything else to consider ?
* How long it takes ? How many people to decide this order ?
* When do you need goods to arrive ?
5. 如何回復(fù) “ 我暫時(shí)不需要”
* It's ok, just say " hello " to you. by the way, can you give some idea about this product ?
* Which product you need ? For example, ×× is hot recently.
* Are you looking similar products now ?
* We are just looking for feedback.
6. 如何回復(fù) “ 我預(yù)算不夠”
* It's too hot, maybe out of stock very soon.
* We will give you some discount if make order this week.
* You can pay little deposit first, and pay balance twice.
* It's really hot, and you can have good profit, we believe you will not miss it.
7. 如何回復(fù) ” 我已經(jīng)有合作伙伴 “
* Who is the lucky company ?
* It's ok, maybe in the future we can still work together.
? As you are our VIP customer , we made a special price for you, lower than our market price.
* It's ok, can I still share market information with you in the future ?
8. 如何回復(fù) ” 你 Email 我吧 “
* Just send you an email 1 minute ago, can you open it now ?
* Ok I will email you again.
? Just think you need at least 3 minutes to check email, to save your time, better I talk to you by phone, just 2 mintes.
9. 如何融化客戶的心
* Very glad to do business with you big company.
* You are our VIP customer in our company, and you have very good reputation.
* You always have good idea.
* Your voice is very nice, you must be very kind.
* Your English is very standard, where did you learn English before ?
* From your invoice, I can sense you must be very careful and very professional.
