什么是服務桃焕？
（1）根據(jù) Jammes Fitzimmons在Service Management中的觀點契沫，A service is a time-perishable,intangible experience performed for a customer acting in the role of?co-producer.
服務和商品的區(qū)別
Service vs Good
Service-good
趨勢
（1） 純制造業(yè)越來越少沛婴，而服務產業(yè)處于上升趨勢。
（2）服務變得越來越復雜督赤。
服務系統(tǒng)（Service System）
（1）Service System is a IT software system that realizes business services.
（2）IT-enabled business service ：When business service is provided with services systems, it is?IT-enabled嘁灯。
（3）
differences and commons
垂直服務和水平服務
（1）There are many services that can be utilized simultaneously(同時的) and independently.They are called Vertical Service.
（2）Vertical Services can be constructed with many reused cross-industry common services,these services are called Horizontal Service.
vertical&&horizontal service
服務倉庫（Service inventory）
service inventory
