1.通過(guò)前面提及的“跨境電商緊缺人才需求目錄”暴氏，尋找自己感興趣的崗位翅敌，并寫(xiě)出從目前開(kāi)始到能達(dá)到崗位要求需要努力的內(nèi)容。
答:客服專員逞敷。首先要具備良好的個(gè)人素質(zhì)狂秦，對(duì)待客戶要真誠(chéng)耐心，確實(shí)產(chǎn)客戶排憂解難推捐，維護(hù)好企業(yè)的良好形象裂问，對(duì)下對(duì)上的溝通能力要強(qiáng)，對(duì)正當(dāng)要求要及時(shí)答復(fù)和處理牛柒，對(duì)無(wú)理要求也要做到有禮有節(jié)堪簿，解釋清楚。其次皮壁，客服的性質(zhì)也決定了這個(gè)職業(yè)所面臨的各種人員和各種復(fù)雜情況椭更，這就要求客服人員熟悉產(chǎn)品的情況，做好應(yīng)對(duì)蛾魄，同時(shí)要具備自稱調(diào)節(jié)壓力的能力虑瀑。
2.舉例說(shuō)明做得特別好的社交電商app或賣(mài)家湿滓。
答:美團(tuán)。? ? ? 美團(tuán)APP的數(shù)據(jù)還是比較亮眼的舌狗，近半年以來(lái)一直穩(wěn)居第二叽奥，超過(guò)京東和天貓，同時(shí)在眾多電商APP中把夸，下降幅度也是最低的而线，總之就是比較穩(wěn)。美團(tuán)網(wǎng)有著“吃喝玩樂(lè)全都有”的宣傳口號(hào)恋日。為消費(fèi)者發(fā)現(xiàn)最值得信賴的商家膀篮，讓消費(fèi)者享受超低折扣的優(yōu)質(zhì)服務(wù)；為商家找到最合適的消費(fèi)者岂膳，給商家提供最大收益的互聯(lián)網(wǎng)推廣誓竿。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
3.閱讀一篇以上Cross-border e-Commerce 相關(guān)英文文章，按最新要求列出相關(guān)內(nèi)容
答:主旨:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? China is expected to become the largest ecommerce market in the world this year with USD 296 billion ecommerce value, USD 27.4 billion of which being via a mobile device. Ecommerce still only makes up 8% of total retail at present, but with 190 million online shoppers there is significant growth potential.
關(guān)鍵詞:Valua? ? ? ? ? significant? ? potential? ? ? ? ? ? ? ? ? ? total retail? ?
鏈接:https://www.thepaypers.com/ecommerce-facts-and-figures/China/14
1.寫(xiě)出基于流量谈截，轉(zhuǎn)化率筷屡，客單價(jià)和ARPU值等的網(wǎng)店或app收入計(jì)算公式，據(jù)此給出提高收入的方法簸喂。
答:app收入=流量×轉(zhuǎn)化率×客單價(jià)? ? ?
方法:增大總流量? 提高轉(zhuǎn)化率? 增加客單價(jià)
2.閱讀一篇以上ARPU 相關(guān)英文文章毙死，按最新要求列出相關(guān)內(nèi)容
答:? 主旨:? ? Apur Panchali is a 2013 Bengali film directed by Kaushik Ganguly and produced by Shree Venkatesh Films. The director mentioned in an interview that he found similarities between certain parts of the life of Subir Banerjee and the iconic character Apu.[3] The film uses several minutes of footage from Pather Panchali in its narrative.
關(guān)鍵詞:? Product? ? Mention? ? Similarities? Certain? ? Character? ? Narrative
鏈接:https://en.m.wikipedia.org/wiki/Apur_Panchali
